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opcmsgm message manager aborted

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Note: HP renamed the product called now HP operations manager way too many times. Also it is very inconsistent with using abbreviations. Here we will assume that the term "HP Operations manager" and abbreviations HPOM, OMU, and OVO  mean the same thing :-)

In HPOM opcmsgm is message manager which receives messages from the managed nodes through the message receiver (opcmsgr). The messages can be correlated, regrouped and logged by the message manager running on the management server. The message manager is also responsible for adding annotations, triggering notifications, and forwarding the message to the trouble ticket and notification service manager for external notification and trouble ticket generation.

This problem demonstrates itself when the process opcmsgm aborts frequently with OpC40-687, OpC20-87 and OpC40-679 errors. No messages are delivered to operator GUI.

This problems is connected with the fact that There is at least one duplicated agent_id in the opc_nodes table in the Oracle database. The agent_id column holds coreIDs which must be unique. This column is updated after a certificate grant but it can be altered also manually (with the opcnode tool).

It can be caused by several different reasons:

There is HP document KM831198 ( HPOM 9: opcmsgm aborts frequently: Problem within HPOM message correlation module detected. (OpC40-679) ) from Aug-30. 2010

It provides a good method to diagnose the problem while incorrectly stating that it was resolved in patch  OML_00006 (Linux) or  PHSS_41175 (HP-UX):

This problem is registered as QCCR1A101191 and now solved on :

Linux by OML_00006 : Server patch 09.01.300

HP-UX by PHSS_41175 : IA-64 cons. server 09.00.250

Here are some key quotes:

Operations Manager for UNIX ( HPOM ) 9.0. The process opcmsgm aborts frequently after logging the following messages to the /var/opt/OV/log/System.txt file:

0: ERR: Wed Jan 20 10:54:13 2010: opcmsgm (23750/1): [opcmsgm.c:16121]: A severe error caused the main controller loop to abort. (OpC40-687)
0: ERR: Wed Jan 20 10:54:33 2010: opcmsgm (23750/4): [opcmsgm.c:5203]: Select failed: errno=Bad file number. (OpC20-87)
Problem within HPOM message correlation module detected. (OpC40-679)

The problem happens during a license check where opcmsgm expects a single row to be returned from an SQL (Structured Query Language) query.

They provided workaround:

The following SQL query can be used to identify nodes with duplicate coreID:

select label,node_id,agent_id from opc_nodes where agent_id in (select agent_id from opc_nodes group by agent_id having count(*)>1 and agent_id<>'000000000000000000000000000000000000');

as in the following example:

$ sqlplus opc_op@ov_net

SQL*Plus: Release 11.1.0.7.0 - Production on Mon Jan 25 18:13:58 2010

Copyright (c) 1982, 2008, Oracle.  All rights reserved.

Enter password:

Connected to:
Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options

SQL> select label,node_id,agent_id from opc_nodes where agent_id in
(select agent_id from opc_nodes group by agent_id
having count(*)>1 and agent_id<>'000000000000000000000000000000000000');

LABEL
--------------------------------------------------------------------------------
NODE_ID                              AGENT_ID
------------------------------------ ------------------------------------
node1
3f62933e-0524-71df-04eb-10171d980000 ff0a7954-3f4b-7542-1602-fcddc91afb72

node2
3f6520f4-0524-71df-04eb-10171d980000 ff0a7954-3f4b-7542-1602-fcddc91afb72

In the example above, both nodes (node1 and node2) are cloned systems and the HPOM administrator has set the coreID of both of them using opcnode on the server.

The problem disappears after changing the coreID of  one of the nodes by running this command on the node:

ovcoreid -create -force

removing the old certificates on the node (ovcert -list / ovcert -remove), requesting new certificates (ovcert -certreq) and granting them on the server.


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[Nov 23, 2010] Critical Error in HPOM 9 opcmsgm failed

Solution see: http://support.openview.hp.com/selfsolve/document/KM831198
Nov 23, 2010 | IT Resource Center forums
Vitaliy Ostapchuk

Help pls, don't work in HPOM Managements Server component - opcmsgm

[root@omu /]# ovc
ovcd OV Control CORE (25557) Running
ovbbccb OV Communication Broker CORE (25558) Running
ovconfd OV Config and Deploy COREXT (5851) Running
ovcs OV Certificate Server SERVER (5859) Running
ovtomcatB OV Tomcat(B) Servlet Container WEB,SERVER (6041) Running
opcactm  HPOM  Action Manager SERVER,OPC (6105) Running
opcbbcdist  HPOM  BBC Config Adapter SERVER,OPC (13616) Running
opccsad  HPOM  Cert. Server Adapter SERVER,OPC (13602) Running
opcdispm  HPOM  Display Manager SERVER,OPC (6063) Running
opcforwm  HPOM  Forward Manager SERVER,OPC (13588) Running
opcmsgm  HPOM  Message Manager SERVER,OPC Aborted
opcmsgrb  HPOM  Message Receiver (HTTPS) SERVER,OPC (6091) Running
opcsvcm  HPOM  Service Engine SERVER,OPC (13630) Running
opcttnsm  HPOM  TT & Notify Manager SERVER,OPC (13574) Running
ovoareqsdr  HPOM  Request Sender SERVER,OPC (6077) Running
opcuihttps  HPOM  HTTPS Communication Proxy SERVER,OPC (13674) Running
opcsvcam  HPOM  Svc. Nav. Action Manager SERVER,OPC (13688) Running
opcsvcdisc  HPOM  Service Discovery Server SERVER,OPC (6266) Running
opcmsga OVO Message Agent AGENT,EA (6275) Running
opcacta OVO Action Agent AGENT,EA (6276) Running
opcmsgi OVO Message Interceptor AGENT,EA (6277) Running
opcle OVO Logfile Encapsulator AGENT,EA (6293) Running
opcmona OVO Monitor Agent AGENT,EA (6295) Running
opctrapi OVO SNMP Trap Interceptor AGENT,EA (6304) Running
coda OV Performance Core COREXT (6357) Running
adminui  HPOM  Administration UI Server SERVER,OPC,UI (13701) Running
HPSESPI_Ack HP SE SRM SPI event clearing SERVER (6420) Running
HPSIMIntAck HP SIM SPI event clearing SERVER (6427) Running
When use ovc -start opcmsgm

In System.txt receive:

0: ERR: Tue Nov 23 12:53:06 2010: opcmsgm (18382/1): [opcmsgm.c:16109]: A severe error caused the main controller loop to abort. (OpC40-687)
0: ERR: Tue Nov 23 12:53:26 2010: opcmsgm (18382/4): [opcmsgm.c:5203]: Select failed: errno=Bad file number. (OpC20-87)
Problem within HPOM message correlation module detected. (OpC40-679)
0: ERR: Tue Nov 23 12:53:26 2010: ovcd (25557/441): (ctrl-94) Component 'opcmsgm' exited after very short runtime, therefore it will not be automatically restarted. Use 'ovc -start opcmsgm'.
the problem was not solved by server reboot

Before errors, I run only 2 commands

opcnode -chg_id node_name=app3.bm.kv.aval id=97008760-019c-7532-0356-e39ad39c75ba
2) opcragt -primmgr app3.bm.kv.aval

and Deploy policies to node 



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