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Softpanorama
(slightly skeptical)
Open Source Software Educational Society |
May the
source be with you,
but remember the KISS principle ;-)
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Email Etiquette
Many users are not aware that email has its own set of rules and that
violating those rules increase the probability of filtering your email not only
by local corporate antispam filter but by filters in other corporations (and more and more
corporation are using various spam filter to protect their user form the flood
of spam). For your reference here are a typical e-mail etiquette rules
(reproduced form Email
Etiquette, University of Kansas):
- Don't use all capitals LIKE THIS when sending email.
This is considered to be yelling.
- Include your full name and email address in the body of
every message. Many email programs help you to do this with a signature file.
- Use the subject line to provide
a meaningful synopsis of your message, especially if you're
sending business-related email or email to a stranger.
- Take a moment to delete extra lines and text from
replies and forwards.
- Don't use email to criticize other people's grammar and
spelling. Email is informal and criticisms like that are called flames.
Remember that everyone makes mistakes.
- Always check your own email for readability and
spelling.
- Double-check the email address of the person to whom
you're sending your message.
There are a lot of Internet sites devoted to "Netiquette". See
Recommended Links.
Please avoid sending message without the subject line (it looks like that's
how this reply subject line "Re: " was generated) or with short generic subject
lines.
That violates e-mail etiquette rule "Good descriptive subject lines allow
easy scanning for message content in mailboxes".
Please don't use your user ID in the subject line. This is a typical spammer
trick for making email unique to avoid filtering; such mails are blocked by most
spam filters...
Notes:
- Those pages are written by people for whom English is not a
native language. Some amount of grammar and spelling errors
should be expected.
- This is a Spartan WHYFF (We Help You For Free) site. It
cannot replace the best teachers and
the
best books.
- The site contain some obsolete pages as it develops like a
living tree... Some links on older pages
are broken. Please
try to use Google, Open directory, etc. to find a replacement link
(see
HOWTO search the WEB for details).
We would appreciate if you can
mail us a correct link.
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Here's some advice on coping with the glut of
e-mail:
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Use the delete key. Often you can tell by the
first sentence if the email is useful or not. If not, she can delete it or come back to it later.
-
Respect the recipient's time. Keep e-mail short
and to one topic because it's likely to be deleted before anyone gets to topic
two or three. Resist the urge to e-mail interesting Web discoveries to others.
Reply to sender, not everyone on the string. NCR's Lars Nyberg loses patience
with long strings that do nothing to resolve issues. "The day I joined NCR, I
made it clear that I was not interested in being routinely copied on e-mails for
the sake of protocol." Intel CEO Craig Barrett doesn't hesitate to ask senders
to take him off distribution lists. Many, including SeeUthere Technologies' John
Chang, have a three e-mail rule. If a problem isn't solved in three e-mails,
pick up the phone.
-
Exploit e-mail software. Most CEOs have
Microsoft Outlook and most, including BackWeb Technologies' Eli Barkat, set the
software so that the first three lines can be seen in the in-box. That permits
deletion or other action without taking the time to open. Others color code.
Authoria's Tod Loofbourrow marks e-mail from his board of directors in red.
Chang uses pink or blue for his wife. Some CEOs steer all copied e-mail to a
separate folder for later under the theory that someone else is dealing with the
problem. When ConAgra Foods' Bruce Rohde sends out 1,000 e-mails to employees,
those who hit "reply" automatically send their e-mail to a separate folder that
he reads over the weekend. At the end of the day, Chang pulls together e-mail
sent on a single thread so he can read the chatter in one sitting.
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Strategize. Charles Holliday of DuPont sends
e-mail to 85,000 employees at once, then has an assistant cull responses for
trends. Have several e-mail accounts. That redirects junk. John Peters of Sigma
Networks touches each e-mail only once, dealing with it on the spot so he
doesn't waste time reading it again.
Copyright © 1996-2007 by Dr. Nikolai Bezroukov.
www.softpanorama.org was
created as a service to the UN Sustainable Development Networking Programme (SDNP)
in the author free time.
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Last modified:
February 28, 2008
