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Cpanel: A network error occurred during your login request

This is happening when you try to access HTTP log directly and several other cases

Error during login to http stats directly: A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider.

If you refresh maybe after 1-2-3 refreshes the site shows the right page

Possible steps:

  1. Open ticket with your provider.
  2. You could try using a non SSL URL to see if it makes a difference or not.
  3. You might check if your internet connection IP is blocked with your provider in cPHulk.
  4. If your hosting provider uses LiteSpeed, then see also cPanel 11.46 Proxy Domain Issue Web Hosting Talk : We're experiencing this issue as well on cPanel 11.46 servers. Do you happen to be using LiteSpeed Web Server on the server? I was suspecting it to be related to LiteSpeed as they have previously had problems with proxying HTTPS requests to the cPanel backend. I have not yet tried with Apache.

    Hey,

    Yes, it was a LiteSpeed issue. We had LiteSpeed staff take a look. They did a manual upgrade to 4.2.18, and that resolved the issue. It's kind of weird because I was already running 4.2.18. It made me wonder what else they changed, but I couldn't get an answer regarding that. Once the reported affected server was resolved, I ran a manual update across the fleet of servers, and the issues went away.

    Thanks!


    Sindre, Junior Guru


    Quote Originally Posted by UH-Bobby 

    Hey,

    Yes, it was a LiteSpeed issue. We had LiteSpeed staff take a look. They did a manual upgrade to 4.2.18, and that resolved the issue. It's kind of weird because I was already running 4.2.18. It made me wonder what else they changed, but I couldn't get an answer regarding that. Once the reported affected server was resolved, I ran a manual update across the fleet of servers, and the issues went away.

    Thanks!

    Thanks for the update. We are also already running LiteSpeed 4.2.18 on our servers. Prior to the cPanel 11.46 upgrade, the https proxy subdomains worked fine. After the 11.46 upgrade the login page gives this error:

    A network error occurred while sending your login request. Please try again. If this condition persists, contact your network service provider. My only guess is that the LSWS version pushed through the automatic upgrade process contained a bug, and they silently patched it without increasing the version number. Thus a manual upgrade will fix the issue. I will try the same to see if it solves the problem.


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Error 502 in cpanel and whm cPanel Forums

You could try disabling Security Tokens, just to see if it helps or not:

WHM > Server Configuration > Tweak Settings, Security tab, Security Tokens

Takkero

i don't think is the security tokens:

in cpanel when i press Login button it said:

A network error occurred while sending your login request. Please try again. If this condition persists, contact your network service provider.

i pressed again and he said Login Successfull.. redirect to cpanel index than 502 error.

Infopro, cPanel Sr. Product Evangelist

ConfigServer Explorer is CSE I believe. Are you opening a directory with many directories and files in it?
Just taking guesses here of course.


nfopro, cPanel Sr. Product Evangelist

Well, not sure I'm being any help at all here, you're welcome all the same. :)

You might have more luck taking this to your Hosting Provider.

Are you working in your cPanel from your work office or somewhere that may have strict firewall rules in place maybe?

You could try using a non SSL URL to see if it makes a difference or not.

How do I log into WHM? - cPanel Documentation

Can't login to cPanel. cPanel Forums

Run the following command and then try to login to see if there is any helpful errors being logged.

Code:

# tail -f /usr/local/cpanel/logs/error_log

#2 Jcats, Mar 20, 2016

  • SysSachin

    SysSachinWell-Known Member

    Joined:
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    cPanel Access Level:
    Root Administrator
    "Account Creation Status: failed
    The domain "mydomain.com" already exists in the Apache configuration. "

    Regarding the account creation, might be the domain added as a parked/addon domain name. First search the domain name in the cPanel userdata files

    Code:

    grep $domain /var/cpanel/userdata/*/*
    

    cPanel,WHM and webmail login issue 2daygeek

    A network error occurred while sending your login request. Please try again. If this condition persists, contact your network s

    A network error occurred while sending your login request. Please try again. If this condition persists, contact your network service provider.

    You may receive the following error message when attempting to access webmail:

    A network error occurred while sending your login request. Please try again. If this condition persists, contact your network service provider.

    This is happening because our servers are configured to only allow SSL encrypted traffic to cPanel, WHM and Webmail. You are likely accessing webmail via a non-SSL link, usually http://webmail.yourdomain.tld (replacing yourdomain.tld with your domain name).

    In order to correct this problem and login to webmail you will need to use a different link. Please instead access webmail via http://yourdomain.tld/webmail (replacing yourdomain.tld with your domain name) which will then redirect you to the servers hostname with SSL enabled.

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