SYSTEM PROBLEM REPORT

This is a form to make the reporting of problems consistent, allow records of problems to be kept, and a method of discouraging users from reporting faults in the first place.

Your name? ___________________
Your login name? ____________________
The date? __/__/__
The date the problem first occurred if different? __/__/__
Problem Severity:
```
Minor__ Minor__ Minor__ Minor__
```
Which machine? ____________________
Which area appears to be at fault?
```
Communications__ Disk__ Base Unit__ Network__ Keyboard__
  Screen__ Mouse__ Everything__ Don't Know__
```
- Is it plugged in? Yes__ No__
- Is it switched on? Yes__ No__
- Has it been stolen? Yes__ No__
- Have you tried to fix it yourself? Yes__ No__
  - Have you made it worse? Yes__
- Have you read the manual? Yes__ No__
  - Are you sure you've read the manual? Yes__ No__
  - Are you absolutely certain you've read the manual? Yes__ No__
- Did you understand it? Yes__ No__
  - If `Yes' then why can't you fix it yourself?
    _____________________________________________________________
- Is the equipment unexpectedly noisy? Yes__ No__
  - If `Yes' what sort of noise?
```
Grinding__ Rattling__ Whirring__ High pitched whine__ Sound
      of disk head scouring disk__ Strange, out of tune whistling or
      humming__
```
- Is there a smell of burning? Yes__ No__
  - If `Yes' is the equipment on fire? Yes__ No__
- Is the fault repeatable? Yes__ No__
- What were you doing (with the equipment) at the time the fault occurred? ______________________________________________________
  - If `nothing' explain why you were logged in. _______________________________________________________________
- Are you sure you aren't imagining the problem? Yes__ No__
- Do you have any independent witnesses of the problem? Yes__ No__
- Describe the problem.
  _______________________________________________________________
- Now, describe the problem accurately.
  _______________________________________________________________
- Speculate wildly about the cause of the problem.
  _______________________________________________________________
  _______________________________________________________________
- Can't you do something else, rather than bothering me? Yes__ No__