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Supportconfig is a huge shell script used Novell to simply Suse troubleshooting. It belongs to a class of support scripts called Baseliners:
... servers are typically in a constant state of change as the result of patches and changes in environment as well as possible hardware changes . So baseline configuration changes with time and we can say about series of snapshots into a state of the system over time. Creation of a baseline is an important step toward establishing Configuration Management (CM) infrastructure, which is a collection of activities focused on establishing and maintaining the integrity of products and systems via control of the processes for changing, and monitoring the those changes. Existence of baseline configuration is the cornerstone of configuration management.
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It is used by Novell support to troubleshoot problems with Suse but can be used by any sysadmin too. It all not very Suse specific and can be adapted to other distributions.
It can also be used as a simple configuration management system as it contains all major configuration files in Suse and most files can be restored from the listing. Recently Novell added the updateSupportutils command compares the current versions of supportutils and its plugins to those installed on your server.
Generally you should consider supportconfig reports to be a unique and important part of Suse logs and run periodically (monthly or weekly) from cron. The easiest was to use is to run it from cron monthly, for example:
0 1 1 * * /sbin/supportconfig
Different generations of suportconfig can be diffed to find changes. In any case they represent an important baseline and as such simplify troubleshooting.
Here is a relevant information from Novell User Communities (version information is incorrect as program is updated pretty often):
download url:http://download.opensuse.org/repositories/Novell:/NTS/SLE_10/noarch/
license:GPLv2
home page url:http://en.opensuse.org/Supportutils
Description
Table of Contents
- Update Instructions
- Installation Instructions
- Using supportconfig
- Reporting Bugs
- Novell Support Advisor
The updateSupportutils command compares the current versions of supportutils and its plugins to those installed on your server. Those that are outdated or missing are automatically downloaded and installed. Only those plugins that apply to your server are installed. The command supports creating a weekly or monthly cron entry to automatically check and update the supportutils package :and its plugins. Click here to see a list of the current supportutils and plugin packages. The updateSupportutils command help screen follows:
################################################################ # Supportutils Auto Update Client ################################################################ Usage: updateSupportutils [OPTION] Description Makes sure the supportutils and supportutils plugin packages are installed and current. Options -m Install a monthly cron for updateSupportutils -w Install a weekly cron for updateSupportutils -d Delete all installed cron entries for updateSupportutils -l List all cron entries for updateSupportutils -u Force RPM update on applicable packages -p Exclude supportutils plugin packages -v Verbose mode -h This screenNote: Detailed system information and logs are collected and organized in a manner that helps reduce service request resolution times. Private system information can be disclosed when using this tool. If this is a concern, please prune private data from the log files. Several startup options are available to exclude more sensitive information. Refer to the supportconfig(8) man page to see these options.
Update Instructions
Run updateSupportutils as root.
If you do not already have the supportutils-plugin-updater package installed, refer to the Installation Instructions below. If your server does not have network connectivity to http://download.opensuse.org, then install using the Option B (Manual) method.
Installation Instructions
Option A (Automated)
- Download the supportutils-plugin-updater
- Login as root
- Install the updater package
# rpm -Uvh supportutils-plugin-updater-*.noarch.rpm- Run updateSupportutils as root
# updateSupportutilsOption B (Manual)
- Download the supportutils and any applicable supportutils plugin packages for your server.
- Login as root
- Install the supportutils-X.XX-XX.XX.noarch.rpm
# rpm -Uvh supportutils-X.XX-XX.XX.noarch.rpm- Install the supportutils-plugin-*-X.X-X.X.norarch.rpm packages you want
# rpm -Uvh supportutils-plugin-*-X.X-X.X.norarch.rpmUsing Supportconfig
To upload a supportconfig to Novell, run
supportconfig -ur $srnum; where $srnum is your 11 digit service request number. You can also just run supportconfig for local use. By default, supportconfig saves its information in /var/log/nts_date_time.tbz.Consider using the Novell Support Advisor to perform an initial analysis of your servers. It will generate an HTML report that links you to Technical Information Documents that directly relate to any server issues identified.
Reporting Bugs
Updates to Supportconfig Version 2.25-314:
- Changed to systool for sysfs.txt
- Added local binary list to rpm.txt
- Added nlvm to novell-nss.txt for OES11
- Updated copyright years
- Added curl check for update registrations to update.txt
- Fixed conf file execution in plugins directory
- Added a supportconfig summary in summary.xml
- Added /etc/init.d/halt.local to boot.txt
- Added OPTION_UFILES for fs-files-additional.txt. [see supportconfig.conf(5)]
- Fixed fslist_info order
- Added kdump rpm check for sles11sp1
- Added plugin-icommand to scplugin.rc for internal bash commands
Updates to Supportconfig Version 2.25-301:
- Added /proc/sys to proc.txt
- Removed extra bridge command
- The -v creates rpm-verify.txt on all versions
- Added netstat check for port 6901 to novell-dfs.txt
- Added rpm packages to samba.txt list
- Added sbd HAE information to ha.txt
- Added KVM information to SLE11
- Added LANG for consistent output
- Improved novell-dfs.txt
- Added /var/log/xdm.errors to x.txt
Attachment Size supportutils-1.20-56.1.noarch.rpm 96.5 KB supportutils-plugin-updater-1.0-19.1.noarch.rpm 6.99 KB Disclaimer:
As with everything else at Cool Solutions, this content is definitely not supported by Novell (so don't even think of calling Support if you try something and it blows up).
It was contributed by a community member and is published "as is." It seems to have worked for at least one person, and might work for you. But please be sure to test, test, test before you do anything drastic with it.
Here is an example of a protocol:
============================================================================= Support Utilities - Supportconfig Script Version: 2.25-136 Script Date: 2009 08 07 ============================================================================= Gathering system information Basic Server Health Check... Done RPM Database... Done Basic Environment... Done Basic Health Report... Done System Modules... Done Memory Details... Done Disk I/O... Done System Logs... Done YaST Files... Done File System List... Skipped Crash Info... Skipped NTP... Done PROC... Done Boot Files... Done SLERT... Skipped Updates... Done Updates Daemon... Done SMT... Skipped Novell eDirectory... Please Wait... Skipped Novell LUM... Skipped Novell NCP... Skipped Novell NSS... Skipped Novell SMS... Skipped Novell NCS... Skipped Novell AFP... Skipped Novell CIFS... Skipped HA Cluster... Skipped OCFS2... Skipped PAM... Done LDAP... Done CIMOM... Skipped Open Files... Done Environment... Done ETC... Done SYSCONFIG... Done SYSFS... Done System Daemons... Done CRON... Done AT... Done UDEV... Done LVM... Please Wait... Base Detail Done EVMS... Done Software Raid... Done Multipathing... Done Networking... Done Web... Skipped InfiniBand... Skipped DNS... Skipped SLP... Done SSH... Done iSCSI... Done Samba... Done NFS... Done AUTOFS... Done SAR Files... Skipped AppArmor... Done Xen... Skipped X... Done Printing... Done SMART Disks... Excluded Hardware... Please Wait...
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Using SupportconfigThe following sections describe how to use supportconfig with YaST, with the command line and what other options you have.
2.2.1 Using YaST to Collect InformationTo use YaST to gather your system information, proceed as follows:
Open the URL http://www.novell.com/center/eservice and create a service request number.
Start YaST.
Open the Support module.
Click on Create report tarball.
Select an option from the radio button list. If you want to test it first, use Only gather a minimum amount of info. Proceed with Next.
Enter your contact information. Use your service request number from Step 1 and enter it into the text field labeled Novell 11 digit service request number. Proceed with Next.
The information gathering begins. After the process is finished, continue with Next.
Review the data collection. Continue with Next.
Save your tarball. If you want to upload to the Novell customer center, make sure Upload log files tarball into URL is activated. Finish the operation with Next.
2.2.2 Using Supportconfig Directly to Collect Information
To use supportconfig from the commandline, proceed as follows:
Open a shell and become root.
Run supportconfig without any options. This gathers the default system information.
Wait for the tool to complete the operation.
The default archive location is /var/log with the filename format nts_HOST_DATE_TIME.tbz
2.2.3 Common Supportconfig Options
The supportconfig utility is usually called without any options. Display a list of all options with supportconfig -h or refer to the man page. The following list gives a brief overview of the more common cases:
Use the minimal option (-m) to reduce the size of the information being gathered:
supportconfig -mInclude additional contact information in the output (in one line):
supportconfig -E [email protected] -N "Tux Penguin" -O "Penguin Inc." ...While troubleshooting a problem, you may want to gather information only about the area of the problem you are currently working on. For example, if you have problems with LVM, and recently found the problem with the default supportconfig output. After making changes, you want to gather the current LVM information. The following would gather the minimum supportconfig information and LVM only.
supportconfig -i LVMTo see a complete feature list, run:
supportconfig -F
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15 October 2008 | Novell User Communities
- license: GPLv2
- home page url: http://en.opensuse.org/NTSutils
The Supportconfig Health Check Report Tool (schealth) parses and evaluates the basic-health-check.txt file generated by supportconfig. The tool is based on the concepts outlined in the article, "A Basic Server Health Check with Supportconfig". The schealth output will be most effective to you if you have read and understand the concepts documented in the article.
Installation Instructions
- schealth is included in the supportutils package along with supportconfig.
Usage
schealth [-hqv]
- Get a supportconfig tar ball from the server.
- Extract the supportconfig tar ball.
- Change to the directory where the basic-health-check.txt file is located.
- schealth requires the basic-health-check.txt file be in the current working directory.
- Run schealth.
- Observe the output. The output is also stored in the basic-health-report.txt file in the current directory.
- Use the supportconfig output to troubleshoot in more detail any red or yellow flags reported by schealth.
Sample Output
###################################################### Supportconfig Health Check Report Tool v0.95.3 ###################################################### Health Check Files [ Green ] Processes Waiting for Run Queue [ Yellow ] Last 1 and 15 minutes: 6 > 5 && 6 > 5 Kernel Taint Status [ Green ] CPU Utilization [ Red ] 95% meets or exceeds 90% Interrupts Per Second [ Yellow ] 8852 meets or exceeds 8000 Context Switches Per Second [ Red ] 16546 meets or exceeds 10000 Free Memory and Disk Swapping [ Yellow ] Observed: 3 MB <= 4 MB, Swapping: No Used Disk Space [ Red ] Some meet or exceed limits Red Flags /var 96% >= 90% /boot 93% >= 90% Yellow Flags /dev 81% >= 80% Uninterruptible Processes [ Yellow ] 3 meets or exceeds 3 Zombie Processes [ Green ] ###################################################### Status: Red Flag Checked: /var/log/nts_jrecord1_080711_0953/basic-health-check.txt Report: /var/log/nts_jrecord1_080711_0953/basic-health-report.txt ######################################################
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Bulletin:
Vol 25, No.12 (December, 2013) Rational Fools vs. Efficient Crooks The efficient markets hypothesis : Political Skeptic Bulletin, 2013 : Unemployment Bulletin, 2010 : Vol 23, No.10 (October, 2011) An observation about corporate security departments : Slightly Skeptical Euromaydan Chronicles, June 2014 : Greenspan legacy bulletin, 2008 : Vol 25, No.10 (October, 2013) Cryptolocker Trojan (Win32/Crilock.A) : Vol 25, No.08 (August, 2013) Cloud providers as intelligence collection hubs : Financial Humor Bulletin, 2010 : Inequality Bulletin, 2009 : Financial Humor Bulletin, 2008 : Copyleft Problems Bulletin, 2004 : Financial Humor Bulletin, 2011 : Energy Bulletin, 2010 : Malware Protection Bulletin, 2010 : Vol 26, No.1 (January, 2013) Object-Oriented Cult : Political Skeptic Bulletin, 2011 : Vol 23, No.11 (November, 2011) Softpanorama classification of sysadmin horror stories : Vol 25, No.05 (May, 2013) Corporate bullshit as a communication method : Vol 25, No.06 (June, 2013) A Note on the Relationship of Brooks Law and Conway Law
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Fifty glorious years (1950-2000): the triumph of the US computer engineering : Donald Knuth : TAoCP and its Influence of Computer Science : Richard Stallman : Linus Torvalds : Larry Wall : John K. Ousterhout : CTSS : Multix OS Unix History : Unix shell history : VI editor : History of pipes concept : Solaris : MS DOS : Programming Languages History : PL/1 : Simula 67 : C : History of GCC development : Scripting Languages : Perl history : OS History : Mail : DNS : SSH : CPU Instruction Sets : SPARC systems 1987-2006 : Norton Commander : Norton Utilities : Norton Ghost : Frontpage history : Malware Defense History : GNU Screen : OSS early history
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The Peter Principle : Parkinson Law : 1984 : The Mythical Man-Month : How to Solve It by George Polya : The Art of Computer Programming : The Elements of Programming Style : The Unix Hater’s Handbook : The Jargon file : The True Believer : Programming Pearls : The Good Soldier Svejk : The Power Elite
Most popular humor pages:
Manifest of the Softpanorama IT Slacker Society : Ten Commandments of the IT Slackers Society : Computer Humor Collection : BSD Logo Story : The Cuckoo's Egg : IT Slang : C++ Humor : ARE YOU A BBS ADDICT? : The Perl Purity Test : Object oriented programmers of all nations : Financial Humor : Financial Humor Bulletin, 2008 : Financial Humor Bulletin, 2010 : The Most Comprehensive Collection of Editor-related Humor : Programming Language Humor : Goldman Sachs related humor : Greenspan humor : C Humor : Scripting Humor : Real Programmers Humor : Web Humor : GPL-related Humor : OFM Humor : Politically Incorrect Humor : IDS Humor : "Linux Sucks" Humor : Russian Musical Humor : Best Russian Programmer Humor : Microsoft plans to buy Catholic Church : Richard Stallman Related Humor : Admin Humor : Perl-related Humor : Linus Torvalds Related humor : PseudoScience Related Humor : Networking Humor : Shell Humor : Financial Humor Bulletin, 2011 : Financial Humor Bulletin, 2012 : Financial Humor Bulletin, 2013 : Java Humor : Software Engineering Humor : Sun Solaris Related Humor : Education Humor : IBM Humor : Assembler-related Humor : VIM Humor : Computer Viruses Humor : Bright tomorrow is rescheduled to a day after tomorrow : Classic Computer Humor
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Last modified: March 12, 2019
