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Selena Sol Digital Soul
The Helpdesk::Mail System is a Perl application intended to assist Helpdesks and Support Centers in organizing their email communication with their customers. Especially if there is one email address (for example <firstname.lastname@example.org>) and several people who reply on those emails and answer questions, Helpdesk::Mail can come in handy.
But Helpdesk::Mail is not just another webmail application, one can assign a "user-id" for a mail (for example an account number) to track down how often one user asks for help (and what your coworkers answered), plus an additional "Knowledge Base" feature: if your customers ask the same questions over and over again, you can save the answer in the Knowledge Base and prefill a reply with this answer, just by typing in some keywords and click on a link. (Of course, there's a public interface to this Knowledge Base, too, so your customers can search for answers on their own, if they want - and if you filled the Knowledge Base with answers :-) ).
Download from here.
The INSTALL document (Updated 21/10/1999)
A SQL job tracking system with an web frontend, released under the GPL.
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A screenshot of the main screen can be seen here