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TEC Documentation

News See also IBM TEC Documentation Page Recommended Links User's Guide Adapters Guide, Command and Task Reference Installation Guide
Rule Developer's Guide Rule Set Reference, Redbook - Event Management Best Practices IBM Redbooks Maintaining Your Tivoli Environment Field Guides Redbooks Humor Etc

While some technical solutions used in TEC were brilliant at the time when it was written, you will never discover this from the documentation. TEC Guides are written in "Greenspan-speak" (complex sentences with huge mass terms mostly devoid of any useful meaning that was a hall mark of former Fed chairman; the secret of his success is his ability to match content-free arcane jargon of the alchemist to the gullibility of the customers)

Despite large number of pages TEC guides contain very little useful information (the joke "the next 300 pages were intentionally left blank" has more subtle meaning them it looks if we are talking about TEC documentation ;-). Moreover if relevant information exists finding it is extremely difficult as those guides are not well referenced by Google. The following documents are available in the IBM TEC Documentation Page (see also Information Centers page)

  1. IBM Tivoli Enterprise Console User's Guide, SC32-1235 Provides an overview of the IBM Tivoli Enterprise Console product and describes how to configure and use the IBM Tivoli Enterprise Console product to manage events.
  2. IBM Tivoli Enterprise Console Adapters Guide, SC32-1242 Provides information about supported adapters, including how to install and configure these adapters.
     
  3. IBM Tivoli Enterprise Console Command and Task Reference, SC32-1232 Provides details about IBM Tivoli Enterprise Console commands, predefined tasks that are shipped in the task library, and the environment variables that are available to tasks that run against an event.
     
  4. IBM Tivoli Enterprise Console Installation Guide, SC32-1233 Describes how to install, upgrade, and uninstall the IBM Tivoli Enterprise Console product. Extremely weak
     
  5. IBM Tivoli Enterprise Console Release Notes, SC32-1238 Provides release-specific information that is not available until just before the product is sent to market.
     
  6. IBM Tivoli Enterprise Console Rule Developer's Guide, SC32-1234  Describes how to develop rules and integrate them for event correlation and automated event management.
     
  7. IBM Tivoli Enterprise Console Rule Set Reference, SC32-1282 Provides reference information about the IBM Tivoli Enterprise Console rule sets.
     
  8. Tivoli Event Integration Facility Reference, SC32-1241 Describes how to develop your own event adapters that are tailored to your network environment and the specific needs of your enterprise. This reference also describes how to filter events at the source.
     
  9. IBM Tivoli Enterprise Console Warehouse Enablement Pack: Implementation Guide, SC32-1236 Describes how to install and configure the warehouse enablement pack for the IBM Tivoli Enterprise Console product and describes the data flow and structures that are used by the warehouse pack.

In addition there are a dozen of Redbooks of various quality.  Most are dated and information, as valuable as it is, is far from being current.  Among the most useful are 

TEC Redbooks List

***** Event Management Best Practices, SG24-6094-00 Redbook, published 16 June 2004, Rating:  (based on 4 reviews)

This IBM Redbook presents a deep and broad understanding about event management with a focus on best practices. It examines event filtering, duplicate detection, correlation, notification, escalation, and synchronization. Plus it discusses trouble-ticket integration, maintenance modes, and automation in regard to event management. Throughout this book, you learn to apply and use these concepts with IBM Tivoli Enterprise Console 3.9.

**** TEC Implementation Examples

A very old book. Many things are outdated. Still useful and it is a recommended book for exam. 

Redbook - Early Experiences with Tivoli Enterprise Console 3.7

Tivoli Enterprise Console can be rightly called the flagship of the Tivoli product line because it is the focal point of events from all Tivoli products. The new version of TEC will bring very important usability and performance enhancements such as Java-based TEC Console and Availability Intermediate Manager (AIM). This redbook introduces the new Tivoli Enterprise Console V3.7, covering the installation, tailoring, and configuration of the console itself

Redbook - Troubleshooting Tivoli Using the Latest Features

2003-10-24 This IBM Redbook is an update of the existing Tivoli Enterprise Internals and Problem Determination, SG24-2034 redbook. The material is revised and updated for Tivoli Management Framework and applications post Version 3.6. Some of the applications that are covered from the troubleshooting point of view in this redbook are: Tivoli Management Framework and related concepts Tivoli Enterprise Console IBM Tivoli Monitoring Tivoli Business Systems Manager Tivoli Enterprise Data Warehouse Tivoli Workload Schedule

Rule Builder's Guide TME 10 Enterprise Console Rule Builders Guide, Version 3.6, September, 1998

Outdated book about GUI-based Rules builder.

Using IBM Tivoli System Automation for Linux
Published 17 July 2003, last updated July-21-2003

Introducing IBM Tivoli Monitoring for Web Infrastructure
Published 24 December 2002

IBM Tivoli Monitoring for Business Integration
Published 30 October 2002, last updated November-11-2002, Rating: (based on 1 review)

Using Tivoli to Manage a Large-Scale SAP R/3 Environment
Published 16 December 1999

IBM Redbooks An Introduction to Tivoli Enterprise

This redbook is an update of a previous redbook called Introduction to Tivoli’s TME 10, SG24-4948, which remains one of the most widely-read Tivoli Redbooks having sold over 5,000 hardcopies in its life. This update reflects what has changed in Tivoli Management Software since Version 3.2 and covers the Tivoli Framework and the core applications of Version 3.6.1 (Tivoli Inventory, Tivoli Software Distribution, Tivoli Distributed Monitoring, Tivoli Enterprise Console, Tivoli User Administration, and Tivoli Security Management). This book also covers the full suite of Tivoli Enterprise products including Tivoli NetView, Tivoli NetView Performance Monitor, Tivoli Performance Reporter, Tivoli Remote Control, Tivoli Workload Scheduler, Tivoli Output Manager, Tivoli Service Desk, Tivoli Storage Manager, Tivoli Global Sign-On, some Tivoli Plus modules, and Tivoli Global Enterprise Manager (GEM).

Because Tivoli Enterprise products fit in the category of Enterprise Systems Management (ESM), in the first part of this book, we explain why ESM is essential and what it means. Then, we describe how Tivoli provides an enterprise approach to the ESM issues briefly describing all the products included in the Tivoli Enterprise suite of products.

... ... ...

This book is divided into eight parts: Introduction, Tivoli Management Framework, Deployment discipline, Availability discipline, Operations discipline, Security discipline, Tivoli modules, and Tivoli management views. The first part contains the introductory chapters on ESM and Tivoli Enterprise Software. The other parts reflect the architecture of Tivoli Enterprise Software.

Each chapter covers a product. The products that belong to the core applications contain practical hands-on examples to familiarize readers with the way the basic functions work and to deepen their understanding of the concepts. These chapters also contain tests that can help prepare technical support personnel for Tivoli certification programs.

 

User guide

User's Guide

About this guide
Who should read this guide
Publications
IBM Tivoli Enterprise Console library
Related publications
Accessing publications online
Ordering publications
Contacting software support
Participating in newsgroups
Conventions used in this guide
Typeface conventions
Operating system-dependent variables and paths
IBM Tivoli Enterprise Console icons
Overview
Highlights of the 3.9 release
Unified system and network management
Optimized event management for key e-business applications
Components of the Tivoli Enterprise Console product
Adapter Configuration Facility
Event adapter
Tivoli Event Integration Facility
Tivoli Enterprise Console gateway
Tivoli NetView
Event server
Event database
User interface server
Event console
Events
Internal events
Event flow
Configuring the Tivoli Enterprise Console product
Planning for event management
Predefined event groups
Predefined event consoles
Planning for new event groups
Planning for event group roles
Configuring event adapters
Configuring the Tivoli Enterprise Console gateway
Configuring the event server
Updating the source list
Changing the logging defaults
Managing rule bases
Creating an event console
Configuring an event console
Creating and changing an event group
Assigning an event group to an event console
Creating an operator
Assigning an operator to an event console
Integrating your trouble ticket system with the trouble ticket rules
Customizing an event console
Configuring custom buttons for an event console
Exporting and importing event console definitions
Managing Tivoli region definitions for the Web version of the event console
Tuning the performance of the Web version of the event console
Backing up and tuning the event database
Stopping and starting the event server
Sample IT environment with configuration examples
Sample IT environment
Fast path to managing events
Event adapters
Event server
Extending event management capabilities
Event adapters
Event server
Example 1: All operators get all events
Example 2: Geographic differentiation
Example 3: System management differentiation
Example 4: Organizational differentiation
Example 5: Event-type differentiation
Managing events
Key concepts for event management
Event status
Event severity
Primary operator tasks
Using the Java version of the event console
Starting the event console
Exiting the event console
Viewing events
Acknowledging events
Running tasks
Running local commands
Closing events
Starting the Tivoli NetView component
Opening a trouble ticket
Viewing event information
Viewing event properties
Customizing the event viewer
Using the Web version of the event console
Overview of the Web version of the event console
Starting the Web version of the event console
Exiting the event console
Viewing events
Acknowledging events
Running tasks
Closing events
Viewing a summary of events
Opening a trouble ticket
Viewing event information
Viewing event properties
Customizing the event viewer
Tivoli Enterprise Console gateway
Configuring the gateway
Gateway configuration file
Configuring the gateway to receive events from non-TME adapters
Configuring the gateway for state correlation
Configuring the rate at which events are sent to the event server
Starting and stopping the tec_gwr program
Starting the tec_gwr program manually
Stopping the tec_gwr program manually
Obtaining the status of the tec_gwr program on UNIX
Appendix A. Troubleshooting
Getting started with problem determination
Problems locating an event
Understanding event server processes
Checking the event flow
Problems starting the Tivoli Enterprise Console product
Problems with rules
Enabling rule tracing
Tuning rules
Problems with the RIM database
Analyzing Tivoli Management Framework trace logs
Problems with the Tivoli Enterprise Console gateway
Problems with the tec_gateway program
Problems with the tec_gwr program
Problems with the Web version of the event console
Problems with performance
Configuring the event database
Additional information sources
Appendix B. Messages
Notices
Trademarks
Index

Field Guides
(IBM customer number needed for access)

Tivoli Field Guide - TEC 3.9 State Correlation Engine: How to Prevent TEC from Becoming Flooded  

The purpose of this field guide is to describe the functionality of the IBM Tivoli Enterprise Console state correlation engine introduced in ITEC version 3.8. It also outlines the configuration and design aspects as well as gives hints for installing and troubleshooting. Some case studies from different customers are discussed at the end.

Tivoli Field Guide - The "If Then Else" of Event Flow in IBM Tivoli Enterprise Console, version 3.9

The purpose of this white paper is to educate the concerned audience about all the different stages and paths that an event can undergo on its way to the IBM Tivoli Enterprise Console Event Server (referred to as “Event Server” from here on out). Also, this document will be of great help to someone who is trying to diagnose a problem of events not being received. The flowcharts included that show the event flow will definitely help pinpoint specific areas to analyze further.

Administrator's Guide

9.3.4 ITSO_LogfileLite.java

10.2.1 Using the wizard to create a custom script Resource Model

First, you need to write a custom script on the monitored system. We create a sample script for ITSO_ProcessNum Resource Model, as shown in Example 10-1. The custom script Resource Model checks the standard output from your custom script. Therefore, the custom script must print its result to standard output.

Example 10-1 process_num.ksh

#!/bin/ksh
PROCESS_NAME=$1
ps -A -o "args" | grep -v grep |grep -v $0 | grep "$PROCESS_NAME" | wc -l
 

Note: The custom script runs on the shell environment with variables defined by the lcfd_env.sh, such as LCFROOT, LCF_TEMPDIR, and so on. Instead of writing the special file name or directory name in the script, you may want to use these variables to make your custom script widely usable.

After you finish writing the script, make sure it works in a stand-alone environment, and then copy the script to your PC where you will use the Workbench.

Example 10-2 Running process_num.sh

root@pacs007[/work/itso] process_num.ksh  httpd 7
 

Note: If you select FTP to copy a script from the UNIX machine to the Windows PC where you use Workbench, use the binary mode to keep the original new line code of a script. If you changed the script on your PC, the new line code will be changed to the CR/LF, which is used in the Windows environment. If this happens, you can convert the new line code from the CR/LF to the LF. The bash and tr commands are included in the bin directory of the Workbench. Do the following:

bash
tr -d "\015" < input_filename > output_filename
cp output_filename input_filename
2. Using the wizard

Now you have a custom script in your PC. You can import it into your Resource Model by using the Workbench wizard.

Let us begin by clicking on the New icon in the left side of the Workbench toolbar, as shown in Figure 10-4



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Last modified: June 05, 2008