|
Softpanorama
(slightly skeptical)
Open Source Software Educational Society |
May the
source be with you,
but remember the KISS principle ;-)
|
SLES life cycle How long are SUSE Linux Enterprise Server products supported?
Novell provides a minimum of five years General Support
for platform and operating system products, including its revisions,
starting with the date of a product's general availability. When General Support
ends, Novell will offer extended support for a minimum of two years. Visit Novell
Support Lifecycle for more information. Link
http://support.novell.com/lifecycle/
Novell split the life cycle into three stages:
- general support
(gs) - bug fixes, security patches and enhancements of the product are
available, a service packs may be released and a customer may request an installation
or configuration support. It is provided for five years at least.
- extended support
(es) - only the most critical bugs are fixed if the bug is considered
appropriate and strategic, security patches are always available. It is provided
for two years at least and after gs end.
- self-support
(ss) - like knowledge base or discussion forums are available during
the all stages until the product end and minimally for 10 years.
We don't have to forget that self-support is free of charge while the general
and extended support is typically available for a fee. Exact date of end of
general support can be found
at
NOVELL Product Support Lifecycle:
- SLES 9 - released in 2004,
- official dates: gs 31 Jul 2011
- SLES 10 - released in 2006
- official dates: official dates: gs ends 31 Jul 2013
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Last modified:
September 29, 2009
