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|Contents||Bulletin||Scripting in shell and Perl||Network troubleshooting||History||Humor|
Nikolai Bezroukov. Portraits of Open Source Pioneers
For readers with high sensitivity to grammar errors access to this page is not recommended :-)
|I believe IBM is effectively taking over Linux, not through ownership but by influencing the influencers: manipulating the people and press involved in guiding its use, evolution and acceptance. Witness, for example, IBM's success in manipulating the press and lots of serious Linux players with regard first to the SCO lawsuit and, more recently, in the fawning attention paid its opening of 500 mostly expiring, and mostly irrelevant to open source, patents.|
Those who are interested in computer history knows that Microsoft's march toward monopoly was aided by anti-IBM backlash in the tech community. Oracle also was helped by IBM anti monopoly lawsuit.
Since 80th Microsoft was a clear alternative for IBM and for many people that was very important, if not decisive, consideration: the level of hate of IBM in late 70th to early 90th was comparable or even stronger than anti-Microsoft feelings today. For example the term "FUD" was first defined by famous hardware designer Gene Amdahl as IBM tactics to slow down competition sales after he left IBM to found his own company, Amdahl Corp. which produced better, more advanced mainframes than IBM:
"FUD is the fear, uncertainty, and doubt that IBM sales people instill in the minds of potential customers who might be considering Amdahl products."
All-in-all from 70th to early 90th IBM behaved like a ruthless predator that can go to almost anything to protect its System 360/370 monopoly and destroy competition. Therefore it's rather funny to see IBM "on the other side of the barricades" and attacking a new monopolist -- Microsoft. For a while IBM was considered again a nice company and even enjoyed some positive feelings from mainstream IT. It's extremely naive misguided stance. While IBM was and is a major force is defining computing landscape, that gave us some classics as System/360 instruction set and assembler, VM/360, Fortran H compiler, PL/1 optimizing and debugging compiler, REXX and XEDIT to name just a few of their achievements, it always has two faces. With one of the ruthless predator using semi-legal or grey tactic. In a dialectical way this accidental love of IBM from Linux crowd might be slightly changing again as IBM became a flagman of IT outsourcing, the destroyer of US jobs and some of lost jobs belong to open source enthusiasts or their friends.
Lou Gerstner was a cruel neoliberal shark that wanted to get obscenely rich while destroying the company. He was one of the first "greedy bastards" who descended from financial industry to devour reputable technical companies for personal profit. For him the value of IBM stock was the only metric worth considering, because he has stock options and it he need to kill his own mother to prop up the stock you should be have any doubts about his actions. So he engaged in typical neoliberal practices decimating pension plans, health insurance and other benefits (see Not your father's IBM - I, Cringely ) converting IBM, from an Old Economy company to a New Economy company with minimal research and most workforce being contractor or in India (How Financialization and the New Economy Hurt Science and Engineering Grads naked capitalism )
As I show in my book Sustainable Prosperity in the New Economy? , the beginning of the end of CWOC was the transformation of IBM, the world's leading computer company, from OEBM to NEBM from 1990 to 1994. In 1990, with 374,000 employees, IBM still bragged about its adherence to the CWOC norm (calling it "lifelong employment"), claiming that the company had not laid off anyone involuntarily since 1921. By 1994 IBM had 220,000 employees, and, with senior executives under CEO Louis Gerstner themselves getting fired for not laying off employees fast enough, CWOC was history. Over the course of the 1990s and into the 2000s, other major Old Economy companies followed IBM's example, throwing out of work older employees, many of them highly educated and with accumulated experience that had previously been highly valued by the companies.
Pensions were eliminated and health insurance plan emasculated:
Another Ex-IBMer says: April 18, 2012 at 9:28 am
The current level of EPS was reached by a combination of two things: (1) offshoring jobs and (2) killing the pension fund (IBM stopped contributing to its pension fund in 2007 – all subsequent benefit dollars have gone into 401k plans). Lots of other shenanigans too of course, documented well in the book “Retirement Heist: How Companies Plunder and Profit from the Nest Eggs of American Workers” by Ellen Schultz.
Since (2) has already been done, to redouble EPS again to $20 per share will require an even greater rate of US job elimination than we have seen in the past.
They have also done other little things. Yes, retirees can purchase health insurance through IBM, but retirees are placed into their own insurance pool rather than being co-insured with all employees. Result: (much) higher rates. Result of higher rates: retirees cannot afford health insurance ==> retirees die sooner ==> lower pension costs for IBM ==> higher EPS!
IBM now has a financial division that accounts for more then half of the $46B debt. I believe it’s even north of 2/3 of the company debt. This "financialization of earnings" means that IBM is no longer a tech company (Mark Cuban IBM Is Not A Tech Company - Business Insider, Oct. 22, 2014)
Outspoken billionaire investor Mark Cuban told CNBC on Wednesday that he would "absolutely not invest in IBM".
"IBM is no longer a tech company," Cuban told CNBC. "They have no vision. What they've evolved into is a company that does [arbitrage] on acquisitions. It's stock buybacks. Who is IBM anymore?"In the past, when you thought of computers or software services, you thought of "Big Blue," Cuban said.
"But today, they specialize in financial engineering. They're no longer a tech company, they are an amalgamation of different companies that they are trying to arb[itrage] on Wall Street, and I'm not a fan of that at all," he says.
It's no secret that IBM has become interested in Linux partially due to anti-Microsoft feelings or hedging as well as due to its value in marketing of IBM hardware brands, especially mainframes. IBM love story with Linux started in 1998 with its investment in Red Hat. Of course the desire of revenge for OS/2 was somewhere in the background, but in no way it was the main reason; respectable business cannot afford such a luxury as revenge, especially if you sell the servers with Windows preinstalled for many billions of dollars ;-).
Linux marketing and riding Linux PR wave was probably even more important asset for IBM in its fight with another Unix heavyweight, Sun Microsystems. Also in the among any large company brass the word "Linux" implicitly means "outsourcing" and here IBM brass wanted to have a first mover advantage.
It would be interesting to know who was behind such a shrewd, bold and rather dangerous move. I suspect that the chief architect of Linux moves was somebody reporting to Samuel J. Palmisano. Samuel J. Palmisano himself does not have any technical education (he was a regular cost-cutting shark with just a bachelor's degree in history from Johns Hopkins University) to understand the consequences of such move (like another neoliberal shark, a dread "grave digger" for the company -- Lou Gerstner, formerly vice-president of American Express and later CEO of RJR Nabisco, who was one of the first, and very cruel financial shark, which depended on tech industry, a shark with "chainsaw mentality" -- a workforce downsizing bent).
It was also possible for them attractiveness of Linux as a supreme marketing tool and they were too stupid technically to understand or care about other aspects of this move. they feel that that can help IBM stock and that was a decisive consideration. After all at this point the company was run by a Wall Street shark. Actually Palmisano before becoming a CEO was the top outsourcer at IBM (Wikipedia). So he was a worthy successor of for "chainsaw Lou" -- Lou Gerstner. He also created a line of "Stalin's henchmen" you need to have "a blood of on your hands" in a form of some cost-cutting initiative, before you get a promotion:
He was then promoted to senior vice president and group executive of IBM Global Services in 1998, during the period when IBM shifted its focus from pure technology to embrace outsourcing and other services.
Still you really need to be extraordinary person to be able to make such a bold move in a very conservative IBM environment. On high management level Linux was also considered to be dangerous for its price fixing stamp that can really depress earning from other software products for any company that adopts Linux or other major GPLed product. This "GPL infection" when customers start to demand to open other products or worse stop paying for them was an important consideration on high level.
But Palmisano (or somebody else) managed to understand that open source can serve as a Trojan horse that gives IBM consulting business access to lucrative accounts around the world and can serve as the basis of drastic, cruel downsizing of the US labor force using offshore labor. In other words adoption of Linux for higher level management was closely connected with adoption of outsourcing as the key strategy of lowering internal costs and increasing own bonuses.
Still some concerns remained. For example, an instant question about IBM adoption of Linux from major customers was: when they will open Websphere and Tivoli ( to name just two important software products in their product line.) The second and more dangerous question was: if they use free labor is not this only fair, but necessary to cut the prices. I was once present at the meeting where IBM lost its bid exactly for this reason, although it has a reasonably solid offering: the company hired the competitor who played a proprietary game, and who (at this time) was not associated with OSS. Concern over sincerity of IBM support of open source and an potential of loss of reliability and quality of tech support due to outsourcing was the key factor in rejection of IBM offering.
So one important thing for IBM was to "compartmentalize" OSS: open source is good only as long as it fit into following three niches:
In short the strategy was to develop closed-source highly profitable commercial applications that can work well with already existing open source infrastructure and linux kernel, dialectically repeating the move that Microsoft so brilliantly played with DOS.
Such "selective Linux adoption" permitted IBM getting probably 90% of PR effect, while sustaining less then 10% of financial damage associated with "price fixing/zero price" stamp of any company associated with major OSS products. The latter had sunk half a dozen companies that tried to ride Linux bandwagon with Corel as the most notable example.
At the same time both IBM top specialists (those who were not laid off at the time ;-) were far from becoming "GPL enthusiasts" and understood perfectly well that technically Linux is nothing new or interesting. Most of them (correctly) thought about Linux as a funny fringe OS, overhyped Unix clone without significant technical merits, as one of my IBM's friends aptly put it, more of a young religion then a technical phenomenon. That's why in many IBM technical conferences (Tivoli is one example) talk about open source is a taboo. Also to use GCC after IBM compilers is not very appealing idea for any professional who have grown up on IBM products (BTW IBM was, and probably still is, one of the leading compiler vendors with such masterpieces under its belt as Fortran H, PL/1 optimizing compiler and PL/1 debugging complier).
Even in the programmer editors area good old Xedit and its derivatives (eastern orthodox editors such as Kedit and The Hessling editor (THE) ) before they become abandonware (THE around 2014, Kedit even earlier then that), could give Emacs and VIM a run for the money.
Moreover even with important possibilities for savings due to outsourcing developers that Linux opens, the black flag of anarchy (GPL license) remains somewhat incompatible with the blue IBM's corporate logo and, especially, with IBM's practice in the area of intellectual property. But that does not prevent IBM charging exorbitant prices for hardware, software and professional services.
Ironically, IBM pioneered the strategy of "intellectual property profiteering" (see IBM and Software Patents) which later was picked up by companies like Acadia Technologies. Acacia is the only publicly traded company in the world that does nothing but acquire and license patents, and sue other companies over the patents it acquires and licenses; the company can even be slightly respected because among others they target the adult entertainment industry with several streaming media patents (implicitly trying to correct a very questionable US Supreme Court decision about pornography as a free speech) :
...the company has also redoubled its search for broad new patents. Basically, the plan is simple: find other patents held by inventors or smaller companies running out of money (or just patience); buy the patents; license them out.
"Companies in effect outsource their intellectual property departments to us," says chairman and CEO Paul R. Ryan. "An IBM or GE can do it themselves, but for small or even midsized companies, it isn't practical to assemble a team of attorneys and engineers to research, write, and file patents; find potential infringers; and ask them for licenses." Indeed, large companies have known for years how lucrative patents are. The most successful is IBM, whose licensing department made over a billion dollars last year. Though that's just a fraction of the company's $89 billion revenue, licensing is a low-expense, high-margin operation. (IBM will license almost any of its technologies and rarely has to go to court.)
Mired in a slump in the early '90s, IBM under Gerstner marshaled all its patents and sent out letters demanding licensing dollars from alleged infringers. It used high-pressure tactics to attempt to obtain licensing fees. It was actually IBM which created this "new business model" and small firms now have an increasingly difficult time breaking through patent "barb wire" amassed by large firms. IBM is the world's patent leader (it got 22,357 patents from 1993 to 2002) and earned roughly $10 billion in licensing fees from them.
"When you have so many competing property rights, the cost of clearing permissions is very large, and it becomes a greater and greater tax on what people can do," said Tim O'Reilly (founder of O'Reilly & Associates Inc. which in the last century was the major OSS software books publishing house; later priorities somewhat changed). As Jonathan Krim wrote in Washington Post on Dec 11, 2003 in his paper Patenting Air or Protecting Property (TechNews.com):
But to critics, the system is used primarily by big companies to shake down the little guy, and they are even suspicious of some of those now calling for reform.
"Those of us who work with emerging technologies have been living with this," said Silicon Valley attorney Gary L. Reback, who often represents start-ups in battles against large, entrenched competitors. "But it has gotten so badly out of control that companies the size of Intel are beginning to be disadvantaged."
Reback often tells the story of how a team of IBM patent lawyers went to Sun Microsystems Inc. in the 1980s and claimed that the then start-up was infringing on seven of its patents.
After Sun engineers explained why they were not infringing, the IBM lawyers responded that with 10,000 patents, they would be sure to find some infringement somewhere, Reback says.
Instead, Reback said in a 2002 Forbes magazine article, IBM said Sun could "make this easy and pay us $20 million." After some negotiation on the amount, Sun cut a check.
Jerry Rosenthal, IBM's vice president of intellectual property, denied that the incident occurred the way Reback described. He said IBM supports several improvements in the patent process, including additional challenge procedures.
"But we need to get off this issue of too many patents," he said. "It's the quality of patent." That view is generally shared by the powerful community of patent lawyers. The American Intellectual Property Law Association also supports increasing patent application fees to provide more resources to the patent office.
Here is how Gary Reback recollects this incident in his 1992 Forbes paper Patently Absurd:
My own introduction to the realities of the patent system came in the 1980s, when my client, Sun Microsystems--then a small company--was accused by IBM of patent infringement. Threatening a massive lawsuit, IBM demanded a meeting to present its claims. Fourteen IBM lawyers and their assistants, all clad in the requisite dark blue suits, crowded into the largest conference room Sun had.
The chief blue suit orchestrated the presentation of the seven patents IBM claimed were infringed, the most prominent of which was IBM's notorious "fat lines" patent: To turn a thin line on a computer screen into a broad line, you go up and down an equal distance from the ends of the thin line and then connect the four points. You probably learned this technique for turning a line into a rectangle in seventh-grade geometry, and, doubtless, you believe it was devised by Euclid or some such 3,000-year-old thinker. Not according to the examiners of the USPTO, who awarded IBM a patent on the process.
After IBM's presentation, our turn came. As the Big Blue crew looked on (without a flicker of emotion), my colleagues--all of whom had both engineering and law degrees--took to the whiteboard with markers, methodically illustrating, dissecting, and demolishing IBM's claims. We used phrases like: "You must be kidding," and "You ought to be ashamed." But the IBM team showed no emotion, save outright indifference. Confidently, we proclaimed our conclusion: Only one of the seven IBM patents would be deemed valid by a court, and no rational court would find that Sun's technology infringed even that one.
An awkward silence ensued. The blue suits did not even confer among themselves. They just sat there, stonelike. Finally, the chief suit responded. "OK," he said, "maybe you don't infringe these seven patents. But we have 10,000 U.S. patents. Do you really want us to go back to Armonk [IBM headquarters in New York] and find seven patents you do infringe? Or do you want to make this easy and just pay us $20 million?"
After a modest bit of negotiation, Sun cut IBM a check, and the blue suits went to the next company on their hit list.
To reiterate the fact it is important to understand that Big Blue now reaps almost a billion a year in licensing revenue. The trend accelerated as other entrepreneurs - savvy or amoral depending on your perspective - slipped their patents into their holsters and went looking for a fight. And to what extent such a business mode is compatible with OSS/Linux marketing is a very interesting question. As we will see IBM managed to succeed in maintaining a very intricate balance of using Linux for PR marketing and "business as usual". That success is a testimony of a very talented executives and PR people working at IBM. IBM is a major player in IT not only due to its size and patent/class licensing portfolio but also due to the caliber of people employed.
The major reason of commitment of IBM to Linux was that IBM brass saw Linux as the way to solve some important internal problems (that we will discuss below) not as a poor an anti-Microsoft play (or, more correctly, desire to keep Microsoft in check). The latter was definitely a side benefit, but not the main consideration. I would like to stress it again that in no way top executives can afford such a luxury as revenge to a business partner. But IBM has a long memory and after losing PC and OS/2 battles a lot of IBM executives wanted to get even with Microsoft.
Although Linux put some pressure on AIX, IBM was able much better capitalize on it than Sun (or HP) and not only sustained much less damage, but even managed to get some ground from both Sun and HP. They really have better marketing people. Unfortunatly for IBM those marketing people were running (and ruining) the company.
The main difference was that IBM brass realized that there is a possibility of using Linux as a powerful unifier of desperately different and sometimes even competing with each other IBM's hardware product lines as well as for saving VM/CMS. The latter was really a brilliant idea. VM-based "software partitioning" technology that for many years were developed in VM/CMS was a really unique technology that IBM brass tried to kill previously and never was able to market properly. Now it became one way to pretend that old mainframes can still play a role in the modern datacenter. That might help to explains why IBM brass closed eyes on potential problems with GPL license and this "crazy guy from Boston". As one Slashdot reader aptly noted:
Re:IBM and OSS
by Loge (http:/itcouncil.com/) on Wednesday June 27, @10:52AM (#124770)
(User #83167 Info | http://itcouncil.com/)
It is certainly true that IBM is fully behind Linux, but that has little to do with any commitment to Open Source!
When is IBM going to release the code to its most strategic software products, such as WebSphere, DB2, or zOS? When hell freezes over, that's when!
According to Software Magazine, IBM makes more than $40 billion from its closed-source software right now. Do you think it is going to throw all of that licensing revenue away just to eke out a few more dollars from service or hardware opportunities? No way!
IBM's software packages are highly leveraged cash cows, and all of the "street cred" with the hacker community in the world wouldn't justify sacrificing them.
Everyone talks about the $1B that IBM is spending on Linux, but you don't hear as much about the $1B that it is spending on WebSphere, which it develops and releases the old-fashioned way -- with proprietary code and very high-margin licensing fees.
Make no mistake, IBM believes in the traditional software business just as much as Microsoft or Oracle. Its embrace of Linux as an operating system is simply a tactical maneuver to gain leverage in adjacent software, service, and hardware markets.
I would call this move a Napoleon-style move, because everybody else including executives from Sun and Oracle tried to play Linux card mainly against Microsoft. Here the Linux wave was played as an internal restructuring and a bold, hugely successful marketing move (and "open source crowd" fully bought this dangerous embrace ;-) as well as a sharp attacking tool against traditional competitors and first of all Sun.
The key idea was not new: "a good will created by supporting an open source product puts competitors on the defensive". Noble motives is an important tool in all wars and why the war for the market domination should be any different. In a sense IBM used Linux as a Trojan horse both to attack competitors, especially Sun, as well as a driving force for more unificati0on of completely balkanized line of products that IBM had has at the time.
From the internal perspective this move created the possibility for IBM brass to pocket huge bonuses by destroying US-based workforce and replacing them with chep Indian and other developing countries labor. As well as to unify three completely different IBM product lines (a huge disadvantage that helped Sun to became a number one Unix vendor and even eat some part of IBM's market share in mainframe market despite the fact that as a hardware vendor IBM was always ahead of Sun).
It also created an extremely valuable opportunity to use Linux marketing hype to IBM's direct commercial advantage and introduce outsourcing under politically correct slogans.
Lou Gerstner who was a typical Wall Street financial shark was mainly concerned with his own bonuses and stock valuation (he was a credit card specialist who moved to IBM because he was unable to become CEO of American Express as the current CEO was still pretty young). In any case playing Linux card has some Machiavellian component in it.
Basically, this reinvention of IBM made US-based employees expendable. Gerstner was the sort of manager private equity sharks like Henry Kravis. The quintessential product of Harvard and McKinsey, Gerstner was the relentless devotee of the bottom line. Old IBM had been one of the best firms to work with, but new IBM was different. It has stock value as a primary commitment and to preserve and enhance it, it crushed its employees. After becoming a CEO Lou Gerstner enacted unprecedented workforce cuts (Independent, 1993):
WHEN IBM was casting around for a new chairman early this year, the chief executive of a distinguished American corporation sketched out his identikit of the ideal candidate. 'What they need is someone who's 35 years old, who knows computers and who can clone himself 25 times.' But what the fallen aristocrat of data processing actually obtained was a man of 51, who had never done a day's work in the computer industry proper. And for better or worse, barring a remarkable leap in genetic engineering, there will always be only one Lou Gerstner.
Possibly, however, one will be enough. It is just 16 weeks since he took on the herculean task of turning around Big Blue - a mite longer than the 100 days customarily granted US presidents to make their mark on history. No-one knows what will happen next. But Louis Vincent Gerstner Jr, the devout Catholic son of a humble truck dispatcher from Long Island, has already left his imprint on IBM.
'There will be no pussyfooting, no more salami-slicing,' he promised shareholders at a fraught annual meeting only a month into the job. He has kept his word. His first symbolic step was to suspend the venerated five-man management committee, hitherto responsible for every important corporate decision. But that blow at IBM's legendary bureaucracy paled beside last week's butchery.
The first chief executive in the company's history recruited from outside its own ranks announced plans that stunned even Wall Street's hardened analysts. Over the next 18 months, 60,000 jobs - a fifth of IBM's worldwide workforce - and an unspecified number of plants, will disappear, at a charge of dollars 8.9bn ( pounds 6bn). The regular quarterly dividend was halved.
Of course, it is easy to cut costs this way that try to get some technology edge. Especially as 90th IT technology boom lifted all boats. Cutting salaries and benefits is always easy and very profitable game if there is no resistance and the danger of mass strike.
But despite potential huge human costs the cornerstone of Linux-adoption strategy for IBM was a brilliant idea (both technically and from marketing standpoint). It allowed to replace CMS in VM/CMS tandem with Linux and market this revitalized mainframe VM/Linux configuration as the best thing since sliced bread. Later this idea was logically extended into AIX which now also can serve as host for VM/360-style software-based partitioning and is capable of running Linux in one of the partitions. The ability to run Linux on top of AIX creates a lot of advantages and permits introducing those new capabilities in a very attractive to customers and "politically correct" way.
For mainframe users the move was of tremendous importance due to instant creation of qualitatively better environment while preserving all major advantages of mainframes: suddenly they can run most Linux applications, overcoming mainframe isolationism. It also provided mainframes programmers with a free and more or less modern development environment. It was December 2000, when outgoing IBM's chief Gerstner announced this astronomical billion dollars investment into the reorganization of IBM marketing, support and development efforts on a new open standards platform under the slick PR slogan "investment in Linux". And Sam Palmisano was a suitable extension of Gerstner's legacy. Here is the explanation of the move from the new IBM top honcho:
eWEEK: Spending $1 billion on Linux—it was great as a bumper sticker. But is Linux going to be a significant investment year after year?
Palmisano: The billion-dollar figure included marketing expenses and support centers and was spread over time. But, yes, Linux and open industry standards will be ongoing investments. People want to spin it as an operating systems debate or a Windows substitute. It has nothing to do with that. It enables applications to be developed against an open infrastructure. It gives people speed and flexibility, and they don't get themselves tied down with the infrastructure.
We also looked at the adoption cycle, including kids being trained in schools. We talked to partners developing on the platform; we looked at the work in the scientific community. And we looked at the Internet. By any measure, it was the fastest-growing server environment on the Internet. So we said this has got the potential to change the way applications are developed and deployed. That's where we came from and where we still are.
eWEEK: Were you the driving force?
Palmisano: It was the week before Christmas 1999. We sat around the table at my house: myself, Bill Zeitler, Irving Wladawsky-Berger, John M. Thompson and Nick Donofrio. We decided to launch a new business organization in early January. I told them I wanted to announce at LinuxWorld a year from then a bunch of enterprises using Linux. I didn't want universities and supercomputers. I told them I wanted German and Japanese banks—the most conservative places in the world.
It's still the fastest-growing [is] entry-level server platform by far. And 15 to 20 percent of our mainframe growth was Linux-based. But this thing is really about open industry standards. People want to polarize the debate. It's not about operating systems. To implement a true computing grid, whether it's a shared grid or your own internal grid, you need to work in this heterogeneous world. No one company is going to be able to dictate that the grid will be .Net [or] the grid will be Solaris.
It's not about what you like. It's about what solves the problem. The only way this problem will be solved is open industry standards.
Skeptics instantly suspected that this is actually a billion dollars for IBM outsourcing efforts and restructuring toward outsourcing. Some might think that whose money still might be better spend on improving Lotus Notes interface (the most ugly interface I encountered in mainstream product: out of ten user only two dislike it, other eight hate it, hate, hate it ;-). Or on debugging Websphere and really horrible Commerce Suit (popular year 2000 joke stated that IBM's codenafts -- two men wearing spacesuits that were used in IBM's advertising campaign in 2000-2001 need to wear a spacesuit because there was no other way to survive IBM's buggy e-commerce environment ).
But this time skeptics were wrong. That move has little to do with direct outsourcing efforts and nothing to do with feeding GPL enthusiasts and parasites although IBM did hired several key Linux developers (for example, Ted Tso; see his interview to Linux journal). A main target was reorganization of IBM consulting organization as well as restructuring marketing and service organizations along the open standards line, so that several competing lines of IBM products from a liability became almost a competitive advantage: you can try the same application of three different platforms from the same company and chose the best fit. Of course the largest part was spend on developing and positioning in the market mainframe version of Linux and promoting VM/Linux on mainframes as well as software partitioning on AIX.
In fact, IBM's push of Linux reminds me Sun's famous push for Java: Like Linux is a flawed OS, Java is flawed programming language without (almost) any interesting ideas. In the same wane Linux is just a reimplementation of an old operating system that became popular mainly due to associated software cult (or "young religion"), not due to technical merits. While Sun promised "making Windows irrelevant" with Java, IBM promised "make OS irrelevant" with Linux and VM technology, since businesses may not care which OS kernel they run under the VM as long as it is IBM's VM.
As for GPL, the last thing IBM cares is the suit from FSF about any real or imaginable GPL violations. It's probably clear even to Stallman that in this particular case FSF will seize to exist pretty soon and without much noise (or with undesirable for RMS media noise about his personal shortcomings). Guys who previously work for Henry Kravis are dangerous opponents is such cases and they do not take prisoners.
I view this rnding of the IBM server line, coupled with an endorsement of Linux and a renewed middleware emphasis as a honest attempt by IBM managers to bring the company incompatible server lines closer together and unleash some level of synergy that never existed before:
IBM's efforts at driving Linux across all its platforms, including the mainframe, were reasonably successful in taking away some of the attention from Sun Solaris, especially with developers and independent software vendors. Previously, if you buy a server from Sun you know that you can scale it up to the highest end using just one OS -- Solaris. And that was a great competitive advantage of Sun against IBM that helped them to dominate the Unix server market since early 1990th. It's mainly because of fragmentation and multiple, incompatible hardware offerings that IBM despite it impressive midrange hardware (PowerPC) found itself so much behind Sun in Unix server business and AIX as semi-forgotten (and under appreciated) flavor of commercial Unix. But with adoption of Linux as the open development platform running under VM on almost any IBM hardware lines as well as better Linux applications compatibility for AIX the game changed in IBM favor. With new faster Power5 CPUs available IBM got an opportunity to counterattack Sun in all sectors claiming that Linux unification is the best way to go (and mentioning the advantage of "open standards" in the process).
Please note that Linux on mainframe make sense for a very limited spectrum of applications (essentially for applications that that are not very resource intensive) as mainframe CPUs cannot compete with the latest line of Intel and RISK CPUs neither in price or performance. Major acceptance of Linux and thus the compatibility of Linux applications still are biased toward Intel's 32 bit platform. Still VM/Linux created a threat for Sun higher level boxes. Sun very quickly noticed this danger and provided a more or less objective analysis of possible problems of potential pitfalls in execution of this idea:
Linux on the mainframe just doesn't compute. Here's why:
Linux on the mainframe is actually hosted by another proprietary operating system, z/VM. The optimized operating system for IBM mainframes is z/OS, formerly called MVS(2). Compared to z/OS, z/VM is a niche operating system with virtual machine (VM) support for new hardware features added late or often not at all(3). And Linux isn't designed to run in a virtual machine; implementation decisions that make sense on PC hardware don't fit well in a virtual machine(4). This is Linux. It's designed for Intel. It's not tuned for the mainframe hardware in which it's running.
Linux on the mainframe is complicated; this isn't Linux running on a two-way Intel server. Despite IBM's claims of easy management(5), customers still need a special machine room and specially trained staff for both z/VM and Linux. Finding mainframe staffing is an obstacle in many organizations(6); combining mainframe and Linux staffing further complicates the matter. Running multiple Linux images still requires administration that needs to grow with the number of images being run.
Linux on the mainframe can't respond to the workload demands of Web serving with high utilization--something IBM touted at the time of its z800 announcement. Horizontally scaled Linux farms are designed to handle unpredictable demand with above average peak loads. As demand rises, a load balancer distributes the traffic evenly across servers, which increases utilization. Because design capacity needs to handle peak demand, server farms often have a low utilization.
Given the relatively low cost of hardware, some organizations find this trade-off acceptable to ensure appropriate service levels. Contrary to what many believe, consolidating a Linux farm into multiple images on a mainframe would not change the demand pattern. Although z/VM can start and stop Linux images, it cannot dynamically add resources to match demand. As a result, a mainframe would need to size for peak demand just as the Linux farm would; high utilization is a myth.
It's neither fish nor fowl. Linux on the "mainframe" is not an open system, and there is little incremental RAS benefit. Although IBM claims "zSeries servers inherit the legendary IBM S/390 strengths in the areas of fault avoidance and tolerance, recovery from failures, and concurrent maintenance and repair for "always-on" availability"(7). We don't believe this to be true for zSeries servers running Linux. The "legendary" IBM S/390 strengths IBM references are the result of decades of development work on IBM's flagship mainframe operating system, known today as z/OS. The fault recovery features of z/OS are not found in Linux. z/VM does have some fault recovery features, but it is not nearly as resilient as z/OS. For example, z/VM cannot take advantage of Parallel Sysplex clustering, and VM hypervisor is an added single point of failure(8).
Applications that run on Linux for Intel need to be recompiled and recertified for each new platform; thus the application portfolio to run Linux on a mainframe is small(9). Consolidation without application availability just can't happen--and if the applications don't run on your platform, or if there are costly ports and changes to be made, cost savings can't be realized. Often the difference in Intel versus mainframe applications makes porting difficult(10). Additionally, different applications are ported to different distributions of Linux (for example, Red Hat, SuSE, and Turbolinux). Getting applications to run on the mainframe might require supporting multiple distributions of the 'same' Linux operating system.
The economics just don't work. IBM claims it is financially justifiable to consolidate as few as 20 Linux servers on a z800(11). With an estimated starting price of $400,000 for a z800(12) with a single CPU engine enabled, that claim seems exaggerated compared to Linux servers that hover in the $1,000 to $2,000 range. Sun's rack-optimized 1U form factor servers start at list prices under $1,000. When customers realize Linux on mainframe utilization will be low, and administration costs have still not been factored in, you can begin to see how the costs will add up. And let's not forget the support costs that will need to be purchased, either from the distributor or IBM Global Services. One example of a distributor's cost on an IBM Multiprise ran in the tens of thousands for the initial services and thousands a month for ongoing service(13).
Most points in this critique are right, but despite this in 1999 and 2000 VM/Linux became the flagman of the high-end enterprise level open source adoption. Actually this environment is (and for some time will be ) probably the only enterprise ready "flavor" of Linux. Still this solution is costly and attractive only to customers that already had mainframes. That means that commercially this solution is a questionable in view of existence Unix-based mainframes from Sun, HP and, yes, from IBM (Regatta p690 UNIX server). The latter uses POWER4 chip (which IBM deems a "server on a chip") and is able to run 16 separate partitions on the same machine, and you can repartition while the server is in operation. IBM boasts the ability of the server to continue to operate even under the pressure of major system errors, something it claims no other machine can do. Like in Sun high-end offerings hot-swapping of components is also provided, which means the server keeps running while the malfunctioning part is replaced. This machine is half the price of the new SunFire 15K, boasting more processing power. That means that it competes in the same segment as VM/Linux. Later IBM some up with PowerPC5 series that bring this VM idea even lower down the line of their servers.
The META Group has released a report that essentially says there is no future for Linux on the mainframe. If META is right, a whole bunch of people should get ready to post their resumes on Monster.com, but I think that the rumors about mainframe demise are exaggerated . The META report says that mainframe configurations of Linux will fall out of favor as soon as 2005, by which time Unix and Intel-based Windows and Linux solutions will have enough mainframe-like features without the mainframe-like costs to make those options the better choice. It is true that current "mainframe Linux" incarnations are relatively immature, as evidenced by the interminable list of errors/patches on Linux providers' Web sites. They have, therefore, been naturally limited to simple, less-critical applications such as LL Bean's e-mail notification system.
But aside of hardware, the main problem here, as was noted by Sun, is that Linux was not designed to run in VM environment. Still for VM environment penguin (a small bird that cannot fly) became especially appropriate logo. Actually IBM can remove several Linux kernel subsystems (starting with problematic SMP implementation) that are duplicated (on much higher technological level) by VM environment, saving Linux users from troubles with immature SMP as well as related troubles with virtual memory system and may be even scheduler. And please remember that before adoption of Linux, VM (that has a tremendous technological advantages but was almost destroyed by IBM's brass neglect) was just one semi forgotten dusty component among several IBM product lines. A bleak, non-sexy product used by a few universities (I know about Princeton), and a few survived mainframe software developers slowly but surely moving toward retirement.
For existing mainframe customers this new duo of VM and Linux instantly combined amazing technological achievements of VM architecture with sexual appeal of Linux Penguin. But jokes about featherless penguin in VM steel cage aside, IBM instantly got a unique possibility painlessly move all (or almost all) powerful tools and applications that exist on Linux (including Sun's Open Office) to mainframe environment: an extremely attractive move for existing IBM customers and greatly increases the value proposition of mainframe even if we believe that Sun's analysis is right (I do). It's really difficult to find a better move for preserving shrinking mainframe market share for IBM and I can understand the level of enthusiasm that prompted IBM brass to approve "Peace, Love & Linux" graffiti campaign in San Francisco and other major cities streets (see below).
Anyway, for IBM Linux reopened market for very interesting and formerly under appreciated commercial product (VM). Generally IBM's efforts of using Linux as a glue that cement all its previously isolated platforms, including the mainframe is a unique example of large corporate open source adoption that really makes sense. I would say that helped to sustain the market for mainframes as widely reported in the media purchase of VM/Linux by Norwegian telecom provider Telia (which probably was a mainframe user before) suggests. It's definitely easier to maintain, say, 100 Linux virtual machines then 100 1U servers with Linux. Here is an interesting opinions of mainframe programmers published in a LinuxToday forum.
anonymous - Subject: S/390 and Linux Big Deal ( Mar 21, 2001, 19:41:53 ) I don't like Microsoft anymore than the next person but Linux advocates spend as much if not more time spreading FUD, half-truths, distortions, and outright lies. Much is made about S/390 systems running several hundred or thousand copies of Linux simultaneously as though Linux were responsible. Sorry, but this is more, if not entirely, a testament to the S/390s virtual machine subsystem. Linux is just along for the ride. As to Crays, all I can is say BFD. Unix was doing that a *long* time ago so why should we be impressed that Linux does it?
IdoRexxAllDayLong - Subject: I am a VM/ESA 2.4 programmer. Linux gives to VM what VM has been missing. ( Mar 22, 2001, 04:04:36 ) I program using Rexx and DB2 Server for VM/ESA all day long. I also program Java Servlets on Linux but that is another story. The IBM VM/ESA platform is a good and robust platform. But many companies running mainframes consider VM/ESA to be a toy and useless compared to MVS/TSO (now called OS/390 and z/OS). Those of you around during the late 80's and early 90's will remember that VM/ESA never really got the respect from the MVS crowd. I remember one manager at an oil company telling me in 1991 that VM would be gone in 6 months. It is now an entire decade later and that oil company still has its VM system. In many companies VM/ESA was purely a PROFS system. Most companies have dumped PROFS for other various Email packages. So, when you say "Sorry, but this is more, if not entirely, a testament to the S/390s virtual machine subsystem. Linux is just along for the ride." you are not considering that Linux is as good for VM/ESA as VM/ESA is for Linux. Linux is breathing new life into VM/ESA. It gives a reason to not ditch VM/ESA. One also has to think......why did IBM not consider running 41,000 AIX images on VM/ESA? My personal opinion is the OS wars that occur at IBM. In my opinion Linux greatest strength is its open source and adaptability. No other operating system that I can think of has had an impact that Linux is having. Linux, Apache, and open source will prove to be the greatest software development of our time.
As a subtle, but logical sign of the success of this VM revitalization strategy in late March 2001, a six-stores billboard in New York's Times Square was emblazoned an image of the Linux penguin alongside peace and love symbols that give the multi-million dollar campaign a distinctly 60s feel (for those who do not remember, mainframes became operational in early sixties, I think the first one was produced in 1962). This was start of famous IBM's "Peace, Love & Linux" advertising complain. As CNet commented:
The global marketing effort has a serious business aim for IBM. The core of the company's $1 billion commitment to Linux this year is an effort to make the system more attractive to corporate clients and sell more computers and software at the same time. The Linux message will appear alongside the company's eServer" brand, linking Linux to IBM computers running corporate networks.
... ... ...
Torvalds personally approved the ad campaign, Guarino said.
IBM told its business partners at a conference in Atlanta this week that "Peace, Love & Linux" is "a rallying cry" for open computing standards. Open Web standards and open software, like Linux, will make it easier for disparate computer systems and software to communicate across networks such as the Internet, IBM argues.
Open standards also undermine such proprietary computer operating systems as Microsoft's Windows and Sun Microsystems's Solaris. Both companies are IBM rivals, and IBM Chairman Louis Gerstner has said both companies' proprietary models are doomed. IBM is far along in a drive to make all its software and hardware Linux-compatible.
And this was money well spend. From IBM's Peace, Love, and Linux ad in Times Square:
In Q4 2000 IBM shipped 100% more OS/390 MIPS than the previous year. And AIX sales were up 49%. Both platforms can run Linux applications. Again, the Linux movement is all upside.
Not everybody was bought:
Re:This is how it would work... (Score:5, Insightful)
by 0x0d0a (568518) on Tuesday July 20, @12:32AM (#9745330)
(Last Journal: Thursday June 03, @01:50AM)
"Peace, Love, Linux" -- IBM
As regards IBM's "we're hip and open source" campaign:
I mean, yes, it's all marketing in the end, and a bunch of people sitting in cubicles trying to figure out how to manipulate me, an open source coder, and people like me. But it's kind of like being manipulated by an attractive woman -- yes, you're being manipulated, but it's *enjoyable*. You don't *mind* it. Having enormous, cold companies pretend to be warm and fuzzy and rub up against you while purring makes you feel *happy*. You just can't help it.
Also too much zeal in defacing public property enraged some people who misunderstood the historical importance of this moment. Here is a typical Slashdot posting from Martin Beauchamp:
IBM's Corporate Graffiti (Score:1)
by fuct (email@example.com) on Monday July 09, @10:20AM (#124766)
(User #76297 Info | http://www.core.binghamton.edu/~spush)
I live in New York City, and I've noticed IBM's latest ad campaign for Linux (The penguin, the peace sign, and the IBM logo). So far so good. What disturbs me is the fact that it has been spray-painted, presumably by some paid agency of IBM, onto the sidewalks of New York.
My question is, why is IBM illegally defacing public property? Those streets are not for rent for any corporate agenda, they were paid for and maintained by the taxpayers of NYC and New York State. In fact, they are one of the few places to look if you don't want to be inundated with ads. Will your company be spray-painting the insides of eyeballs next? Forgive me if I sound a bit disgusted.
Being a good corporate citizen IBM acknowledged it had authorized an advertising campaign that involved the defacing of public sidewalks with graffiti and royally paid for damages to municipal officials (I think $100K for a city). With such generous damages payments city authorities instantly realized that it does not make sense to abuse the IBM's generosity by hiring "the graffiti extermination specialists" and this subtle understanding ensured that graffiti survived at least for a the period of time IBM expected, or may be even more ;-):
When will you remove the graffiti? (Score:1)
by stefanlasiewski (flarg@[removeme]flarg.org) on Wednesday June 27, @07:30AM (#124762)
(User #63134 Info | http://www.flarg.org)
Several months ago, IBM sprayed 'Peace Love Linux' on a zillion sidewalks in San Francisco, with what you call 'biodegradable chalk' on a zillion sidewalks in San Francisco.
Today, much of that graffiti is still there, even after several large rainstorms. When are you guys going to clean up your graffiti?
IBM also engaged itself into "opening proprietary source" politics to help Linux. That includes for example Logical Volume Management System (LVMS) that Solaris 9 has and Linux didn't [LinuxMall 7/00]:
The next piece of code that IBM announced its plans to open source was its Logical Volume Management System (LVMS) technology, which allows different physical drives to be treated as a single volume by the OS, providing important flexibility for high-end systems that need to use a very large amount of disk space: "The LVMS release may represent a milestone accomplishment for the Community and for the extent of IBM's commitment to it. 'IBM is releasing one of its most advanced architectures for a Logical Volume Management System. This architecture is quite interesting as it completely integrates all disk and volume management into a single, highly extensible, easy to use entity.
For IBM with its army of research centers that is not that difficult, so AIX positioning has a lot of similarities to Solaris positioning: it's just a "big bird", the big brother of small penguins that cannot fly. It's interesting that on Itanium-based Intel servers AIX competes simultaneously with Linux and Windows XP. And that requires really talented marketing to explain customers that they will be better off of using AIX without alienating Microsoft and Linux crowd. This delicate situation was not unnoticed by some members of open source community. Here is an interesting comment from Linux Today - Yahoo-CNET IBM says Microsoft arrogant on open source
Xavalon - Subject: IBM and Open Source - very funny ( Jul 6, 2001, 08:55:20 )
And you all believe IBM is throwing 1 billion $$ into Linux development. Ha-ha.. Not.. Anybody seen the plans how they are about to spend the 1 billion. Lets see: a huge part goes into porting existing IBM software to Linux (e.g. DB2, Websphere, Tivoli etc). However, all closed source so the benefit will only be choice by customers. The financial benefit goes to IBM.
Another part goes to IBM Global Services in training engineers how to configure Linux on OS/390 and Linux on Intel Servers and how to support those ported product. Go and hire those just from school and having a basic Linux training IBM engineers for $200/hour or more. Very impressive.
So there you have the 1 billion that IBM spends on Linux.
But wait, IBM and Open Source is so funny. They pretend to support Open Source. But what have they give you so far:
euuuuhmmm an Open Source XML parser... yep that's about it...
Oh wait I forget the journaling file system..... whoaw I am very impressed!
Now they have 0.001% of their applications in Open Source.
It's clear that the real necessity of Linux adoption was the desire to find a unifying solution for three major (and incompatible) hardware lines IBM produces. for this reason IBM played Linux card in a much more profitable way than Sun. IBM also benefited from its larger presence in Intel product space (so far Sun has only a Cobalt line of low end Webservers) and stronger service division. Unlike Sun an important part of IBM's business is making money from Intel hardware. And in the case of IBM's mid-range Intel servers, it's fairly high-margin hardware. IBM also understands that its strong support services and the economy of scale can work against Microsoft in large corporate environments. If some large company will not pay Microsoft, say, $15-20 millions dollars to upgrade midrange and low departmental servers to W2K and decided just upgrade hardware preserving current OS (or even replacing it with IBM-based OS) they can go out and hire 10 IBM consultants ($150K/year) to improve their mission critical server-based applications. Casting the bread upon the waters, as they say, the company can expect that in 4 years their proprietary server-based applications are better, while in case of W2k servers your money disappeared almost without trace in Microsoft coffers and the company needs to upgrade all your midrange and low servers again. Of course, not all IBM's consultants are good and maybe savings will be just $5 million dollars (or even less if the consultants will be able to persuade poor ignorant managers that a Quad-Intel 1GHz w/1G of RAM is not a good enough departmental server and that one need R6000 to serve a couple hundred of pretty useless and mostly static pages on the internal corporate WEB site, but maybe those consultants will manage to find advantage from similar contributions made by others and savings will be more than that. Anyway, that possibility can be readily discussed with high level management.
By adopting financial shenanigans and "rabid outsourcers" at the top of the company IBM signed its own death sentence. Those guys are brilliant in fattening their own pocket, not so much is finding technical direction and solutions which allow company to move forward. Acquisitions became the standard way of enhancing portfolio and IBM start smelling Computer Associates (Slow death of IBM, ):
After reading the recent news about IBM’s most recent RA, being a former IBMer, I thought I should write about why I left IBM.
Under Sam Palmisano’s leadership, IBM steadily increased earnings using “the dumbest idea in the world, i.e., Roadmap 2015.”
The cost-cutting, which began in 2010 has continued, long after obvious fat has been removed. Workers complain that the cuts now affect IBM’s muscle bone and vital organs.
IBM shifted technical expertise from high-paid US staff to low-salaried staff in India, while cutting back on staff in the US. Its Indian operations grew from 3,000 to well over 100,000 employees.
Culling of staff
Managers are required to cull a certain percentage of their staff, regardless of absolute performance.
Fading technical expertise
IBM’s failure to win the bid for the CIA’s cloud computing contract, worth some $600 million, is highlighted by Information Week. This bid should have been IBM’s “home field,” given its long experience with mainframes and government contracting. Its bid was 30 percent lower than Amazon’s, which had no experience with government, yet IBM’s bid was rejected on technical grounds. An appeal by IBM was even more humiliating: it only highlighted how technically inferior its proposal was and so the bid was withdrawn.
Despite talk of delayering and collaboration across silos, IBM still has a steep hierarchy, with thirteen layers of management. When combined with the relentless cost-cutting and offshoring and the fear that these practices generate, the agility of the organization tends to be compromised.
Acquisitions instead of innovation
Despite spending some $3 billion on R&D, IBM has been falling behind its competitors technically. IBM’s response has been to buy firms with needed expertise, such as Aspera, which helps clients move large volumes of data quickly; Cloudant, a service for mobile and Web apps; TeaLeaf, a tool for retail marketers, and SoftLayer Technologies, a cloud-computing firm. What remains to be seen is how well those acquired firms will do when faced with the demands of the IBM bureaucracy.
Reliance on financial incentives
“People need to understand,” says Palmisano, “that if they execute the model, they will be rewarded.” The problem is that when incentives are purely financial, motivation suffers. And when the financial incentives are as skewed towards the top as they are at IBM, the costs in terms of motivation are considerable.
Sagging staff morale
When layoffs are a central part of the business model, especially needless layoffs for financial positioning, it creates disaffected employees. Even IBM’s fans concede that staff morale is low. Despite many talented and committed staff, the relentless cost-cutting, the steep hierarchy and lack of agility have taken their toll, particularly in key areas like innovation and generating customer delight.
Imploding business model
IBM has three core businesses: services, software, and hardware. When times are good, they work in concert. A decline in one of these businesses can hobble the whole company, a destructive spiral IBM is fighting to break. As more customers get their computing done cheaply in the cloud, IBM is selling less hardware, which imperils its high-margin software products. Any perception that IBM is adrift threatens its ability to advise clients on anything at all.
A cloudy future strategy
“The cold-sweat scenario for IBM,” says Business Week, “is that it does catch up to Amazon and other cloud providers – only to find that competition has driven margins toward zero. In March a price war broke out among Amazon, Google (GOOG), and Microsoft, as each announced cuts of as much as 35 percent on computing; 65 percent on storage; and 85 percent on other services.
Ginni Rometty has made two promises to investors: to lead corporate IT into the cloud and to deliver lustrously thick margins. Those goals may be irreconcilable, as long as IBM faces competitors willing to make the cloud a place of ever-diminishing returns.”
When Rometty took over as CEO, she had a decide what to do about the tension between the Roadmap 2015 and the internal problems that it had caused. She opted to live with the tension and continues implementing the roadmap.
The real challenge for Rometty is a fundamental shift in business goals and culture. Instead of a world where a high-pressure sales teams can lock in customers to long-term contracts for using unchanging software with high margins, now IT services providers have to compete with firms that offer continuous innovation, pay-as-you-go fee structures and freedom to exit any time. To compete successfully in this emerging world, the IT service providers will have to delight their customers on a continuing basis, by offering continuous innovation.
A new kind of management is required, focusing on customer delight as the new bottom line of the firm’s business. The old giants will have to learn how to disrupt their own cash cows and rapidly develop new products that have not even been heard of. Innovation has to happen not in sporadic “values jams,” but on a continuous basis.
Traditional management won’t get the job done. Firms will have to set aside traditional mantras like ‘maximizing shareholder value‘. They will have to learn how to be part of the emerging creative economy. IBM has made other transitions in its long life – will it be able to transition again?
Excerpts from: The Dumbest Idea In The World: Maximizing Shareholder Value by Steve Denning
But IBM Linux strategy also has an interesting side effect. With Linux encompassing all major lines of products, IBM essentially positioned itself close to the the center of open source universe (its greed in charging customers for its hardware and software notwithstanding). And as such it is those open source solution are often fighting against its own expensive proprietary products including Websphere, DB2 and Tivoli. That contributes to schizophrenic personality of IBM. In other works, one problem was resolved another was created. This way (plus indiscriminate acquisition policy) Tivoli was driven into irrelevance.
As we all know Red Hat is essentially an IBM-Intel joint venture and survived and made a successful IPO only due to IBM investments. And as you can understand other Linux-space companies do not enjoy the same level of IBM love, especially if they try to produce a hardware products. IBM also does not want any competition from Linux service organizations even for Linux of IBM mainframes:
Linux executives, speaking on a condition of anonymity, say the current way of doing business with IBM is not as lucrative as they thought it would be. For instance, Red Hat, SuSE and TurboLinux believe they are not being well-compensated for agreeing to support IBM's complete eServer line. At least one executive at SuSE, which supplied the mainframe Linux for a major ISP installation at Telia, says the company will be unable to recoup the costs of creating and supporting S/390 Linux under the existing deal.
SuSE's not alone. Some TurboLinux executives are having second thoughts about agreeing to support the complete IBM eServer line. In TurboLinux's case, company executives say it has its hands full with its own clustering work and attempting to be first to market with Linux for the Itanium.
... ... ...
The Linux companies' complaints aren't limited to not enough payback for supporting Linux on eServer. One top Linux company executive says Linux vendors do not get acknowledged publicly. "[While there is] a lot of value to the IBM name and that's helped with Linux acceptance, IBM also wants IBM to be the story, not Linux, and certainly not the Linux vendors," says the executive.
The last accusation is a little bit funny. It's like Pot calling Kettle black. There might be some install routines added by distributors to the S390 distribution and a price sticker on the box but not much else. Porting the Linux to the S390 were accomplished by IBM programmers. In Jan 2001 IBM announced that it will spend $300 million to create it's own consulting practices to advise corporations on Linux deployments. Like IBM installation of Linux on its low end servers eliminated "Linux hardware" companies including Intel-supported VA Linux, IBM's move to Linux consulting eliminated the possibility to extract profits from Linux services. Or at least closed the door to large corporate clients.
And it was not accidental that in late 1991 VA Linux hardware division was closed and VA Linux repositioned itself as a software company. Linux companies that attempted to pump money into enlarging their service departments in hopes to get the Linux services revenues were hurt too. Linuxcare Inc. soon went bankrupt. I would like to remind that IBM service division is a one of the largest services group in the IT industry, and in early 2001 Dell inked a pact with IBM to offer Dell customers access to IBM's army of services personnel. The pact with Dell sends a very clear message that anybody else looking to make money on Linux-related hardware, software and services: IBM is the default Linux vendor in large corporate environment. Please note how Robert LeBlanc VP of Software Strategy at IBM Software Solutions Division (who was part of the original team that evaluated Linux) commented on IBM's announcement a billion dollar Linux fund:
"The shift started about two years ago. An internal effort was started and I was also part of this team of 6-7 people. We wanted to know what this thing was and whether we needed yet another OS. We also looked at open source. Open source had far more benefits in terms of process. There was a lot of vigor in the process, lot of value in the process. It was a self-policing environment. If you did good work, you got noticed and got to do more good work. If you didn't pull your weight then you were shunned by the community. We also liked Linux. It was built right from the ground up. A small kernel which was very important as was the ability to add modules. Linux could scale upwards and downwards. The open source model was very good. We saw that Linux as an OS had very strong technical underpinnings. Another point to note was that customers were wanting a more open environment. We had just been through the Internet evolution and we saw the power of the Internet a lot before our competitors did. We were also members of the Apache project. The world did not need another web server, but the world needed a very good web server that could grow and expand. The world did not need another OS, but what the world did need was a common OS that was open source and scalable. We made the decision 18 months ago. We're way ahead of HP and Sun. So it's customer demand and we're giving them what they want."
Actually Linux distributors IPO gold rush (Red Hat, Caldera) that made Linus Torvalds a multimillionaire was by and large financed by Intel and IBM. IBM is also the major producer of Transmeta chips.
That means that like Sun, IBM understands perfectly well that for departmental level severs and intranet web servers Linux is a reasonable choice and you better support it to get money from hardware than ignore it and give this business to a competitor (Microsoft). But as you scale up you will always be able to offer a much better proprietary solution to the customers. With 2.4 kernel Linux seems to be reliable enough both for the front-end and departmental servers. Support and maintenance are relatively cheap, and are improving. And it will be some time before journaling filesystem, 32bit uids, RBAC, fully threaded networking code might eventually put Linux in higher end systems. Anyway it looks that IBM like Sun seems to be quite determined to preserve a respectable distance from Linux with its own AIX. IBM brass understands that for true enterprise level Linux up still needs a lot (NUMA, better fiber channel support, and better HA) and they are working in this direction...
On midrange level Linux directly compete with AIX: when Linux finally makes some milestone, AIX need to respond but it is difficult as Intel beat IBM in CPU business and with more expesive and slwoer hardware you start the battle at very bad position. One insetive to stay on AIX is higher level of security. In this sense keeping Linux as "me too" OS and substituting it for AIX solution for midrange server has its benefits that customers can try Linux and in case of disillusionment can always move AIX. The latter is definitely more secure/reliable OS for running the enterprise critical applications. As the second after Sun holder of Unix 98 certification IBM is in good position to preserve and even enlarge technical gap with Linux anytime it wishes. As one IBM engineer joked on last Linux World: in certain key areas Linus will understand issues that IBM already resolved in AIX only in the next "Linux five year plan." An anti-Sun angle also was an important part of the game. For low end server business IBM hopes that Linux will harm Sun more than IBM as IBM sells Intel entry-level and midrange servers and Sun until recently does not (now after Cobalt acquisition Sun got its own line of entry-level servers). So each Linux server installation is a direct loss for Sun, but it might help to maintain a revenue stream for IBM's entry-level Intel servers.
As I will discuss in the next section IBM's "Sun containment with Linux" strategy manifested itself in IBM-Intel partnership in the creation of a laboratory for developing and testing Linux on advanced hardware, the effort that has a distinctive anti-Sun flavor (as Bill Gates proclaimed it's much better to lose business to themselves than to the outsiders.) But like Sun IBM position is ambivalent. Competition from open source products hurts. Moreover the Windows-baser server business at IBM is obviously much larger than Linux business. That means that Windows NT/2000/XP is and will remain a major part of IBM's portfolio. Linux is OK for making mainframes much more sexy, adding some revenue stream on departmental level servers and stealing a market share from Sun, but the IBM strategy is "about providing choice to customers" as long as customer continue to use proprietary IBM products and not to replace IBM's product with open source alternatives. AsForbes.com Free Software Not For You, Baby:
"Given the amount of advertising that IBM does around Linux, I always smirk and roll my eyes when I'm in a competitive situation with IBM and I'm pushing Linux and they're pushing against Linux," says Martin Fink, vice president of Linux at Hewlett-Packard (nyse: HPQ - news - people ). "This happens frequently. Once or twice a month I'm seeing this. In an IBM account with lots of AIX, they do everything they can to protect their proprietary stuff."
HP delights in pointing this out, claiming it is more "open" than IBM. Indeed, though no company has done more than IBM to encourage big companies to consider using open-source software, now some rivals and open-source advocates are questioning IBM's sincerity. IBM declines to comment.
Originally developed by a loose-knit community of volunteer hackers and hobbyists, open-source programs like Linux typically offer most of the features that proprietary programs do, but at a fraction of the price. Plus, customers can view and even modify the source code of an open-source program, tailoring it to their needs; with proprietary programs, that code is kept secret.
IBM has touted these virtues. Yet right now, Fink says, IBM is fighting to keep one of the 50 largest companies in the world from switching to Linux, squaring off against HP, which is developing prototypes to prove Linux can handle that company's workloads.
"IBM is fighting tooth and nail to keep that company on AIX," Fink says. "We're talking to them about moving to Linux, and IBM is going out of its way to demonstrate why Linux is not ready for their environment. It's really twisted. IBM is doing all this marketing around Linux, and here I am competing against IBM using Linux, and IBM is using AIX."
If IBM is a little schizophrenic about Linux, it is downright hostile to other open-source programs, such as JBoss, an open-source Web server program that competes with IBM's proprietary Websphere program, and MySQL, an open-source database that competes with IBM's proprietary DB2 program.
"The dirty little secret is that IBM likes open-source up to the level of the operating system, but above that IBM does not like it," Fink says.
||"We are happy and comfortable with the idea
that Linux can become the successor not just for AIX
but for all Unix operating systems"
AIX 4.x was "a most proprietary of proprietary Unixes." It was veryy strange and in a way under-appreciated flavor of Unix, which did some thing in non Linux way, but still has some interesting features in kernel space (Mach-based). As hardware is very expensive it was used primarily for government and financial markets (although they also start to switch to Linux "en mass" after year 2000). Essentially AIX share its fate with Solaris. The last "pre-Linux" version of AIX, version 4.3, was one of the first 64-bit Unix to achieve TCSEC (Trusted Computer System Evaluation Criteria) C2 certification from the National Security Agency in the United States and the analogous E3F-C2 certification from Germany's Federal Department for Security in Information Technology. Only Solaris matched AIX in this area (with actually a better technical solution, but running on weaker CPUs)
In 1998 IBM, SCO, and Intel launched a joint "Project Monterey," a cooperative effort to create an open, flexible enterprise UNIX platform for both the IBM POWER processors and the upcoming Intel Itanium processors. That was called "Project Monterey" was essentially an effort of the Santa Cruz Operation (SCO) server software division (now part of Caldera) and Intel to develop an enterprise Unix to run on Intel's perpetually forthcoming Itanium 64-bit processors. Like all the other RISC processor-based Unix vendors, IBM spent a lot of research dollars on porting its AIX operating system to the Itanium architecture through Project Monterey, only to shelve the results after early performance statistics for Itanium reduced expectations and delayed customer demand. The years it took to see Itanium go from design to reality also coincided with the rise of Linux, which is much better suited to Intel architecture, and represents a more attractive marketing proposition to end users. As the Gartner Group noted[GartnerGroup 2/00]:
"IBM claims that, with its help, Linux will improve and mature for broad enterprise use within five years. To build its credibility, IBM will form a new unit to identify appropriate technologies from AIX/Monterey and make them available for Linux and the open-source community. IBM will continue to differentiate Monterey and Linux through proprietary intellectual property that will remain unique to Monterey, but IBM predicts some kind of convergence (at the application-programming-interface level) of these two operating environments, although details are vague. ... At this point, IBM has not specified which technologies will be given to the open-source community and which will remain proprietary. IBM, however, is now presenting itself as integrator of Unix and Linux with open-system technologies... So far, no other system vendor (perhaps with the exception of SGI, on a smaller scale) has defined or assumed such a role."
IBM later shelved all Itanium efforts and changed the course to market the new OS as AIX 5L. AIX 5L combines the heritage of previous AIX versions with elements of DYNIX/ptx and UnixWare, as well as a important for marketing "affinity" to Linux. In IBM opinion Linux on Intel is much more interesting to customers than proprietary Unix on Intel, but on RISK the situation naturally reverses. At the beginning AIX 5L was a pretty foreign for IBM OS that even did not enjoy much support within IBM (as of 1991 IBM still prefers shipping 4.x line). As the name imply if was a rather radical departure from the current AIX 4.x. And not exactly in the Linux direction: although the L stands for Linux it is mainly for marketing purposes. Some superficial things were done to improve interoperability, for example like Solaris AIX 5L also has AIX Toolbox for Linux Applications. But the principal things of 5L looks more like an attempt to imitate key Solaris features: partitioning, multipath I/O, NUMA (nonuniform memory access) and capacity upgrade on demand. It also have a distinct IBM mainframe smell that always made AIX the most obscure Unix flavor in existence.
In the race among Sun, the No. 1 Unix server seller and No. 2 HP, IBM as No. 3, desperately needed the ability to split the server into several virtual machine "partitions": domains that each runs its own operating system and has an access to a share of common resources such as memory. The new AIX 5L (starting with 5.2) fulfills this goal and was able to work with newer pSeries line of IBM's Unix servers, such as the p690 "Regatta", its sibling the p670, and the lower-end p630. Partitioning is the idea very similar to the idea of VM: it lets a computer perform several OSes at once, a useful feature when replacing a host of smaller servers with one big one. This "server consolidation" push is one project companies are undertaking, despite the down economy, and that brings AIX closer to the VM/Linux (see below): AIX dynamic LPAR technology is managed entirely in software, to the extent that multiple virtual instances of the AIX operating environment are abstracted from the underlying series hardware that powers them—an architecture that does sound a lot like VM on the mainframe. IBM borrowed extensively from its mainframe expertise when it designed the new AIX and probably will allow running Linux in a partition as well in the not so distant future.
There are many ways to partition systems. Sun, with its several years' head start over IBM and HP with Unix server partitioning, prefers physical divisions between partitions that ensure even major hardware failure in one partition won't affect the other. IBM, which is "Johnny come lately" in Unix server partitioning but was the pioneer of the VM approach with its classic VM/CMS system, prefers a software approach. Its "logical" partitions use an extra layer of software between the operating system and the hardware, a layer of abstraction that makes it easier to change the resources allocated to a partition. IBM's approach will get another improvement with AIX 5L version 5.3 coming in 2003. Currently, partitions can reside on a single processor, but changes in 5.3 are designed to allow up to 10 partitions per processor. This is very close to VM/CMS capabilities.
Although Sun positions itself as the Java leader, IBM with WebSphere is the major Java software vendor and it also expects to beat Sun to market. Java 2 Version 1.3 support is integrated in AIX 5L and in its plans to offer an improved Workload Manager utility that supports disk I/O management in addition to familiar CPU and memory management features. Solaris currently lacks the ability to manage disk I/O, which can be an important way for Web-critical applications and allow more effective exploitation of unused server capacity.
In September 2001, IBM forged an agreement with Linux vendor Red Hat to push Linux across its pServer product line. IBM plans to introduce Linux offerings for pSeries by the end of 2002 thus introducing the capability to manage mixed Linux and AIX environments and to run Linux on virtual machine provided by pSeries systems (IBM is extending VM capability to all pSeries Unix servers)
The new version of AIX allows administrators to create virtual servers on dynamic partitions that are as small as a single processor and have 250MB of memory. The smaller the partition, the more efficient the resource allocation, and potentially, the lower the total cost of ownership. The benefits of this are improvement to system utilization, a lowering of administration costs, the ability to add resources on the fly and the capability to manage servers better that competing vendors. But don't expect an Intel version. There will not be an Intel version of AIX 5L. While IBM produced a version of AIX that ran well on the first-generation [Intel] Itanium platform, we no longer build an AIX version for Itanium. They have withdrawn from that program and have no plans to rejoin.
IBM will also announce software package for managing mixed clusters of Unix and Linux servers. Clustered Systems Management (CSM) Version 1.3 provides a single point of control for installing, configuring, maintaining and updating IBM eServer xSeries servers running Linux and IBM eServer pSeries servers, or their logical partitions, running AIX. The introduction of these servers will make IBM the only major Unix vendor to offer a complete product line capable of running Linux in VM environment.
The first thing to understand about the IBM of the days of transition to Linux is that the company was run by executives who for the most part don’t understand the products and services they sell. They are very talented marketing specialists and that got the idea of Linux as a Trojan horse to get more sales of any product pretty quickly, much earlier then most. In other words at this point IBM became just a sales organization under the disguise of technology company. Some remains of previous technological brilliance survived, but in general those people, like used car salesmen were ready to sell any crap as long as they were paid top dollar for it. There is nothing wrong with sales if you can also deliver, but increasingly "Linuxified" IBM can’t deliver.
Reselling open source product with profit became new strategy as development of open source products was already outsourced by definition. But the problem was that what even after some IBM modifications product that they sold were average or below average. Some was a buggy, badly integrated crap. Some were legacy crap, that only IBM brand name could push to stupid customers, who don't know any better. Robert X. Cringely aptly made this point commenting about the other major open source project that IBM supports -- Apache:
Here is the core argument: There are a thousand Open Source projects that get started out of need or fun, are maintained for awhile for fame, then get abandoned because there is no reason to go on. Eventually, the programmers come to understand that "users" are people who yell at you to fix stuff. So Open Source is inherently flawed. It only works because otherwise unknown programmers can get 15 minutes of fame using the Internet as low-barrier entry into introducing their skill to the world.
Since they are introverted nobodies, getting a few emails from unknown users that say "good job!" feels great. But in time, most Open Source projects grind to a halt. The ones that survive are projects like Linux and Apache that have substantial involvement by PAID engineers. One could argue, in fact, that the idea of Open Source software being created by volunteers is a misnomer. Even Linus Torvalds is paid by Transmeta to be the God of Linux.
Open Source has value or people wouldn't still be doing it after 10 plus years. At the same time, complexity breeds inefficiency. Whatever approach you take to the organization of product development some form of the 80/20 rule applies -- 80 percent of the available material is useless to you. We can easily just dismiss the creaking parts of Open Source by bunching them in the 80 percent we ignore.
But ignoring them does not make those parts go away, and here is where we’ll find Open Source’s vulnerability. There is this idea (I’ve written it myself) that Microsoft, for example, can’t compete with Open Source because you can’t compete with a product that has no profit Motive, and can’t out-market a product that has no marketing budget or plan. But Microsoft could still beat Open Source simply by subverting it.
It is possible to hijack an Open Source project since any Open Source team will automatically bend itself around the party doing the most work. What I find most interesting, however, is applying varying motives to the hijacking. What if Microsoft, for example, suddenly started devoting a lot of resources to Open Source development? They could throw a team at all the key projects. But why would they do that? Well, IBM is already doing it. IBM has hired most of the Apache team. IBM has some major pull on what work gets done and does not get done. In some cases, it is frustrating, and other cases not. However, everybody just accepts it because IBM is paying the bills and people can do what they love. Is there an official IBM party line at Apache? Absolutely not! It is just that none of the Apache developers will talk negatively about IBM, even those that do not work at IBM. So in this sense, it already appears that Apache has been hijacked.
IBM brass starting from Louis V. Gerstner seems to believe it is cheaper to replace a skilled worker with two or three unskilled workers to do the same job. That is like hiring nine women to make a baby in one month. While it looks good on paper it is not practical and is not working. The last 10-15 years progressively got worse and worse. Incompetence reigns supreme. Latest version of IBM software (Lotus Notes, Tivoli, AIX, Webshere, etc) can be openly and justifiably called junk. They are junk and only tremendously efficient IBM marketing machine can push those software product down the throat of customers.
Those who have dignity and money by-and-large excaped from this hell hole. But many others with morgages to pay were stuck, reporting to people like Bob Moffat (a/k/a 20% Bob). People who sold his soul to the devil to enrich his own coffers.
Here are some comments from negative (please not negative one start reviews) Amazon customer reviews for Gerstner's book Who Says Elephants Can't Dance Leading a Great Enterprise through Dramatic Change which raise several important points about his nine years (1993-2002) right at IBM. Please not, that as saying goes, an objective opinion is opinion of people who do like you ;-). Anyway while they should be taken with the grain of sail (as some changes at IBM were necessary Gerstner or no Gerstner, they shed additional light into transition of IBM from a technology company to services company:
I was very surprised that Amazon.com printed reviews in which the reviewers panned the book and criticized Lou's "saving" of IBM. I sent in a similar review to Barnes and Noble and they never included it, only including positive reviews (trying to sell books, don't want any negative comments).
My comments were (I borrowed them from an IBM manager who summarized my thoughts better than I could):A Customer
In the last five years, Gerstner has reaped a profit of [$$$] million in the sale of awarded stock options. These stock options were awarded while he held the joint positions of IBM CEO and chairman. During that period, IBM spent [$$$] billion buying back its own stock to drive the price up so that executives could cash out at handsome profits.
This is money that could have been spent on developing new products, attracting new talent and honoring promises made to employees and retirees.
Where did all that money come from?
Not from profit growth, which remained flat at about 2 percent per year when you strip out the retirees' pension fund surplus "vapor profits."
It came from selling off large chunks of the company and its assets, laying off tens of thousands of employees and slashing pension and health care benefits for employees and retirees. In 2002 alone, IBM has quietly cut 15,000 jobs. Health benefits, which were promised "free for life," now cost retirees a substantial amount of their pensions. Only one minuscule cost-of-living increase has been awarded pension recipients in the past 11 years.
The greed doesn't stop there. Now, Lou had not only been retained as chairman of the board, he has been awarded a 10-year consulting contract, with fully paid expenses at his previous salary of $2 million a year. These expenses have been conservatively estimated to be $100,000 annually.
Save IBM? More like turning it into just another money grubbing corporation while lining his pockets. I would love to see a rebuttal book. God help us all if Lou's management methods become benchmarks for future corporate leaders.
a.k.a. "The Bull Can Dance", November 24, 2002
I feel the high rating of this book is because most (in the know) who have had their fill of Gerstner could not justify buying it. Only an egotist would dare to look back at what occurred during that 10 year period, and try to paint them self as a genius.
Gerstner failed to take credit for decimating the birthplace of IBM, Endicott NY, which already had an economy that was in decline. In the process of doing this, he dumps money that could have help revive Endicott, into Albany NY. I guess when the tax incentives run out it is time to move on, and as long as the technology stayed in NY, politicians who benefited from the Albany buildup could not get too upset (Yes George, I mean you).
"The dotcoms are dottoast", a quote from king Louie V. This is after the tech bubble burst. Lost in the shuffle is the fact that months before the bubble burst millions were spent positioning the behemoth to be a dotcom generator using packaged hardware and software. If Lou was so gifted, why did he wait until the end of the tech expansion to decide that becoming a dotcom generator was a good idea?
How about inflated stock buybacks. Is that the stuff geniuses are made of, or can anyone do it?
How about the body count (i.e. layoffs). Is that the stuff geniuses are made of, or can anyone do it?
"In the end, when Lou bids farewell to the new IBM, he admits that his heart has become a "true Blue"." A quote from a previous post. However, this does not explain why sir Lou dumped his stock upon leaving IBM. Is that something that someone who is considered "true" to a company would do? I am sure there are many out there, but the only company head I know who is true to their company is Bill Gates, who for the most part only sells stock so he can donate money to charitable organizations. Old Lou is true blue because the compensation package he received ensures he never has to spend a cent off his own money.
In summary, the book is nothing but an egotist's attempt to paint a rosy picture for those who are unaware of the destruction he caused. In the end, in spite of the actions of sir Lou, the recovery in the economy saved IBM.
Fairy Tales from Versailles, February 9, 2003
For those of us who survived King Louis XVI's entire reign as IBM CEO, the image of our unbeloved monarch as some sort of brilliant savior is painfully laughable. It's true that Gerstner instituted a few much-needed reforms during his first couple of years: do-nothing employees ("retired on the job") could no longer coast their way along. The number of habitual slackers was small, however, and they were pushed out the door quickly. Those of us who remained were promised great things for our hard work and loyalty. So what we did we get as our reward? In 1999, in the midst of a booming stock market when IBM was rolling in money, Gerstner gutted our pension plan.
His forcible conversion to a cash-balance plan would have cost many older employees half of their pensions. Luckily, the uproar was so great that Big Lou soon relented and magnanimously allowed employees over 40 to keep what they had been promised for decades. Those under 40 were out of luck: by most estimates, they lost "only" a quarter to a third of their pensions. A previously unthinkable IBM employees' union was formed in response to this atrocity.
(Gerstner does not even bother to discuss the pension issue in his book. On July 31, 2003, a federal judge ruled that IBM's alterations to its pension plan illegally discriminated against older workers.)
More back-stabbing was to follow. Retired employees who were promised free medical coverage for life are now required to pay a big chunk of their pension for health insurance -- and this in the face of only one tiny cost-of-living adjustment in a decade.
It was around the time of the pension massacre that the last vestiges of trust and open communication between employees and executives disappeared. "Respect for the individual" had been replaced by "Respect for the size of Lou's bank account." The annual opinion survey was gone -- in pre-Gerstner days, it had been taken quite seriously -- and open discussion of difficulties and complaints had all but evaporated. As late as 1997, we received a candid memo from our division president apologizing for the horrendous problems associated with Lotus Notes (another of Lou's unadmitted disasters). By the end of the 1990s, the best we could expect were bland management-speak memos whose content was about as perceptive and inspiring as Marie Antoinette's comments on peasants.
Instead of candor and respect, we were offered Gerstneresque pearls such as the worthless "Win - Execute - Team" garbage that even our line management found hard to discuss without laughter. ("What's the latest name for our annual list of accomplishments? Personal Business Commitments? No, that was last year. Oh right, now it's called WET. Whatever." Muffled guffaws.)
In short, Louis V. Gerstner's "turnaround" changed IBM from one of the best companies on the planet into Animal Farm.
"All animals are equal but ... oh, why bother. Just hand over any remaining benefits we forgot to take away."
John Achers (Armonk, NY)
The biggest pile, both man and book., November 17, 2002
"Gerstner quarterbacked one of history's most dramatic corporate turnarounds." This is nothing but a load of . . . . The fact is IBM turned around as the economy turned around, and did it slower than most companies. To make people believe he was doing something, Neutron Lou got rid of bodies, and that is all he did.
"When I said in August of 1993 that the last thing IBM needed right now was a vision..."
This was an appropriate statement because as far as turning the company around was concerned, (little) Lou did not have any vision. The only vision he had was how to get rich by using inflated earnings to inflate the stock price. This was Lou's only reason for being at IBM, a golden opportunity to make millions at the expense of laid off employees and stockholders who are still holding stock.
""Lou Gerstner saved IBM, period," the Times wrote."
An example of one corporate giant scratching another corporate giant's back. This kind of hogwash is what resulted in the accounting scandals that have recently been publicized. No one had the . . . to say what really happened.
"Gerstner said his retirement from IBM will not be affected by shareholder concerns about executive compensation. In recent months, former General Electric CEO Jack Welch has come under fire as details of his retirement package were made public during divorce proceedings. Welch later gave up some of his perks, such as a New York apartment.
When asked whether he was worried about his own package, Gerstner replied, "Not a bit. Not a bit.""
Do you really thing someone who fleeced a company for 500 million dollars has any concern for what anyone thinks?
How can this type of person capitalize even more on the hype that was his career? Why not write a book.
With "credit card guy" at the helm that IBM (who in reality was just a regular Wall Street buy-out shark -- a guy without any engineering talent or moral principles, but shed understanding of his own financial interests --- a typical product of the Street) dropped the longstanding “IBM’s basic beliefs”. One of them was “Respect for the Individual”. People became just a line in revenue sheet, that needs to be aligned with interests of top brass enormous bonuses. People have committed suicide because they lost their jobs.
The downfall of the company that soon begin to sell horrible crap to unsuspecting public followed. I can tell you that anybody who bought Tivoli around 2002 was compete idiot, because IBM did nothing to update theirs already decade old product, which will die in 2012 because it was replaced by pretty clueless acquisitions.
Lotus Notes became a running joke. AIX was the most "strange" Unix on the planet and while it has a few good subsystems (I/O subsystem in particular) in general it was a complete mess of Unix, attempt to instill convert some mainframe ideas into Unix and rename half of utilities.
Since Gerstner came the slogan became "The marketplace dictates everything we should do". The company decision making became dominated by salesmen. Which is not totally bad if you take care about products, but this part was missing in action
Instead of thinking about upgrading product like, Gerstner chose the simplest was to run the company: massive downsizing and outsourcing were implements as guaranteed “road to profitability” and supersize bonuses for the top brass.
Here Linux and by expansion Torvalds played rather sinister role of enabler. In the film Steve Jobs — The Lost Interview, here’s what Jobs had to say about IBM, circa 1995. It applies just as well today.
“If you were a product person at IBM or Xerox, so you make a better copy or a better computer, so what?” Jobs asked rhetorically. “When you have a monopoly market share the company is not any more successful. So the people that can make the company more successful are sales and marketing people and they end up running the companies and the product people get driven out of decision making forums. And the companies forget what it means to make great products. Sort of the product sensibility and the product genius that brought them to that monopolistic position gets rotted out by people running these companies who have no conception of a good product versus a bad product. They have no conception of the craftsmanship that’s required to take a good idea and turn it into a good product and they really have no feeling in their hearts usually about wanting to help the customers.”
This is the first thing to understand about the IBM of today: the company is being run by executives who for the most part don’t understand the products and services they sell. The IBM of today is a sales organization. There is nothing wrong with sales if you can also deliver, but increasingly IBM can’t deliver.
The reason IBM can’t deliver is also explained well by Steve Jobs. It’s IBM’s maniacal fixation on process, once a strength but now a cancer. In his article Not your father's IBM Cringely wrote:
“Companies get confused,” Jobs told me. “When they start getting bigger they want to replicate their initial success. And a lot of them think well somehow there is some magic in the process of how that success was created so they start to try to institutionalize process across the company. And before very long people get very confused that the process is the content. And that’s ultimately the downfall of IBM. IBM has the best process people in the world. They just forgot about the content.”
Their change from the Three Basic Beliefs to focusing on the dollar is what has ruined the company. So it was not everything good about this IBM's top management sponsored move to Linux. It has had pretty sinister, Wall Street Banksters aspects as well:
At least Akers (Gerstner predecessor at IBM -- NNB) had a real plan to address the problem. His plan was to break the company up. This would have given the product people the freedom to develop and refine superior products without the politics inherent in large bureaucracies. It would also have produced shareholder value through the spinoffs. The first step was Lexmark. Out of a stagnant, money losing personal printer division sprang a successful competitor to the then juggernaut HP. Had Lexmark remained within IBM, the aparatchiks in Armonk would surely have found a way to sabotage it.
Gerstner came in and reversed Akers’ direction. While proclaiming publicly he would leverage IBM’s size, he sold things off by stealth and claimed the proceeds as “earnings” to goose the stock price for executive options. As a result of not breaking things up quickly, bureaucratic battles ham-strung OS/2 development, leading to its failure. Other highly profitable products like AS/400 were starved of adequate development and marketing. IBM had a skunk-works small disk unit that was years ahead of competition in development. They had a 1 inch drive long before the competition but the aparatchiks said there was no market for it. Gerstner bragged how other disk manufacturers wanted to buy the skunk-works, but it wasn’t for sale. Instead, internal politics closed it down and IBM competitors snapped up its engineers and programmers for free.
Gerstner also started a typical for "cult of the bottom line" trend towards offshore outsourcing programming jobs to other countries, China, India and Brazil. As the flavor of Unix able to run on the most cheap hardware Linux is ideally suited for outsourcing programming jobs. IBM Global Services outsourced to India more than half the information technology positions it has in the USA. They have systematically killed any and all morale that existed within the company. Everyone fears for their job and the mentality has become “why bother, I’m eventually going to be resource-actioned (fired -- pretty impressive corporate doublespeak) anyway.” No matter the outcome, the execs still get their big compensation every year and the workers lose their jobs, or worse, remain only to get yelled at in endless meetings. Actually the SS called their death squads “Action Groups” (einsatzgruppen). In other words calling reductions in force “resource-actioned” is a little bit politically incorrect...
People are still confused about what IBM actually is. In reality IBM in no longer a technology company. It is a financial engineering operation masquerading as a technology firm. The main corporate product is not hardware or software, but earnings per share. Once you understand and accept this simple observation, everything starts to make sense. The top executives are lasor sharp focused on financial engineering — preserving stock value while they themselves cash out thier bonuses at opportune moments. IBM’s 2015 plan is just another example in a long line of financial tricks.
Actually this like of action was pretty typical for the brass of large institutions of all kinds. This leads to the kind of incrementalism and cost-cutting-your-way attitude for success, rather than a true gamble on something new. In this respect IBM also set several negative trends trends, including the outsourcing along with the dismissal of full employment, pensions, employee benefits (done only to the employees, but to the brass).
This cost-cutting provide top brass with extra-size bonuses but it was a part of large scale destruction of the US lead in information technology and unique culture that emerged in 70th and 80th. A nagging lack of IT jobs and stalling wage growth became a permanent feature of the US job market. IBM leadership wants to "leverage the Asian economies lower cost structure," where a company can get "two heads for the price of one" and pocket the difference. In this Zombie capitalism universe the meaning of “growth” is the depletion of any remaining company assets such as customer good will and the company operating expenses. The litmus test of Zonie Capilalism is what happened with corporate pensions plan. They were just converted in executive bonuses (Gerstner got off with $600 millions).
The current level of EPS was reached by a combination of two things:
Other large companies did the same during 1993-2003 timeframe, so Gerstner was just another copycat. This is well documented in the
book “Retirement Heist: How Companies Plunder and Profit from the Nest Eggs of American Workers” by Ellen Schultz.
IBM was also great outsourcing enabler, who helped to destroy IT in dozens of large companies, leading to Latin Ameranization of the US IT landscape. A typical outsourcing deal usually starts with moving existing employees are becoming IBM employees, "...and then let go later like all the other companies that did this before". And IBM scored big wins at companies such as Morgan Stanley, Royal Dutch/Shell Group, etc. Here is one example from the paper by Mary Hayes, InformationWeek
The initial stages of the seven-year, $5 billion outsourcing relationship between J.P. Morgan Chase & Co. and IBM Global Services has included a fair share of misunderstandings, differences of opinions, and complexities. Still, John Schmidlin, managing director and chief technology officer at J.P. Morgan Chase, said today that the company's outsourcing of its IT infrastructure to IBM was a wise decision that he wished he had made years earlier.
Schmidlin, speaking at Gartner's Outsourcing Summit 2003 conference in Los Angeles, said the contract with IBM went live April 1 and included moving 4,000 employees to IBM Global Services. The financial-services firm began its search for an IT services provider two years ago as part of its strategy to cut costs and eliminate distractions not related to its core businesses. "We are not a technology firm," Schmidlin said. The company views technology as an "adjunct to the services we provide to clients."
When evaluating IBM and two other finalists, J.P. Morgan Chase considered factors such as a services provider's ability to understand J.P. Morgan Chase's transformation of its IT infrastructure--including server consolidation and on-demand computing--and offer a detailed a plan for achieving certain milestones toward that effort.
J.P. Morgan Chase also interviewed business-technology executives at other companies who had outsourcing contracts in excess of $1 billion, all of whom warned of bumps related to the transformation of people and processes. Schmidlin extended similar advice. "You'll frequently have misunderstandings, and there'll be differences along the way," he said. "Make sure you have a process in place to deal with the conflicts."
Still, said Schmidlin of the contract with IBM, "If I had to do it all over again, I would have done it five years ago."
Here is the questionnaire from IBM that outlines their strategy:
How do you know if outsourcing is right for your business?
If you can identify with the any of the following situations then it is likely your business is ready to outsource some business functions:
- You need early access to the newest technologies.
- You need access to critical IT skills.
- You find it hard to attract and retain critical IT skills.
- You don't always have sufficient resource levels and depth of knowledge to support your systems.
- You need to remove some assets from your balance sheet.
- You need to free up capital for other investments.
- You want to place more focus and resource into your core business / new strategic projects.
- You need to move your fixed IT costs to variable costs.
- You need to raise investor confidence in your business operations.
- Your business needs to be able to be flexible to market conditions.
- Your business needs to move quickly into a new market.
- You want to see an improved and consistent level of service delivery.
- You want to offload some of the risk of transforming your IT system.
As IBM wrote in IBM outsourcing A primer for healthcare managers
An emerging technology trend has been the practice of outsourcing IT activities to service providers. Examples of information technology services that are now being outsourced include the management of networks, data center services, call center services, Web hosting and application services.
This important report describes the factors driving this trend and provides a five-phase process model that healthcare executives can use in making the decision to outsource IT activities and then implementing that decision if the outsourcing option is selected. Phases in the process include determining a sourcing strategy, analysis of sourcing needs, vendor selection and contract negotiation, transition to the service provider, and managing the performance of the service provider.
Staring with 2001 low morale in IT shops started to spread and around 2004 it was by-and-large gone. Here is a typical letter:
I am a former programmer now entering the MBA world (one of these schools: harvard/wharton/stanford).
[I'm] pretty sick of the devastated software economy. All the people I respect have moved on to something else. The only ones left are those that cannot leave because they are too old or too clueless.
5 years ago, hi-tech attracted some of the smartest and most talented people available. now they attract the socially inept, or those with no ambition beyond writing 200 lines of code per day in a cubicle. I am excluding from this statement those that do research for a PhD in engineering - they are in a different world.
As we all know, this whole "do more with less" approach to IT (indeed across all businesses) has put a lot of strain on work and home relationships. Offshoring and outsourcing, the uncertainty of the business environment, and heavy workloads are all contributing to morale issues. Of the 650 companies that META surveyed for the study, 72 percent said that low IT employee morale is a serious issue. That also influenced the attitude to the IBM:
As a technology consultant, I have influenced many corporate customers to purchase IBM products and services for more almost two decades. I have usually been very pleased with the response, value, and quality received. (As an independent eProductivity consultant, I do not profit on the recommendation of one vendor's products over another. I am simply paid for my expertise to design what I believe to be the best solution for my client's stated objectives.) Outside of this, the only tangible benefit to me personally is another happy client -- which is worth more to me than any consulting fee I may receive.
Unfortunately, this is changing, and I believe that the IBM's decision to outsource and their method of doing so is at least partly to blame...
... ... ...
Disclaimer: This is not an essay about the evils of outsourcing offshore to some group that does not speak English fluently. Nor is this a rant about the potential costs in terms of U.S. jobs lost as a result. This not a rant against any particular individual at IBM or any of its outsourced divisions. This is a rant against the experience of being a technology consultant who has to deal with an outsourced organization that apparently does not understand the products, information, and process of serving its customers. The outsourced "IBM representatives" that I dealt with were -- to their credit -- all English speaking and all very polite; and, they usually responded to my email or calls within minutes. I have come to realize that these people were doing the best that they could do with what little information (or perhaps product training?) that they had access to.
The problem appears to be a complete lack of information and knowledge to complete the sale or satisfy the customer, and the unwillingness of IBM management to get involved. The walls between the outsourced organization and IBM are apparently quite high. This reminds me of why I do not shop at a certain chain of electronics store -- well-dressed people, some excellent products, but little or no information or experience on the part of the people I have to deal with to complete the sale.
Here are some interesting comments from Not your father's IBM - I, Cringely
The bottom line is: no company with stock holder is concerned about anything other than earnings per share period. Employee’s, benefits, retirement, what’s that? Every meeting I attend, the message that’s repeated over and over, is do whatever it takes to keep the earnings going up. Do anyone have any idea why? I don’t see where it’s tied to the quality or quanity of what we product. As someone said above, it must be about the retirement portfilos of management .
One other thing that sort of drive home the point that management is out of touch with reality. I’m not sure if this is true, but I read that Sam’s retirement package was worth more than $230M! And above and beyond that, the costs for each member of his families driving expenses is covered – for life! Come on, why should all future IBMers have to pay for his wife, children, and him to be driven around for life when he made millions in salary, millions in stock options every year he was CEO, and that much as a retirement package. Let’s see last year, I got almost $1300 as my bonus and it took me two years to get a replacement workstation. But hey, Sam’s kids are doing well in the back of a limo, so I’m okay with that.
This is the point of view from a band 8 software engineer, in the swg(software group) and I have been working for IBM for about 10 years, brought in from an acquisition. Being in the swg I probably have it about as good as it gets for any engineer in the company as IBM is shifting toward software as its main bread and butter and most of its main focus. I’ve worked in two parts of the swg, 7 years in one, 3 years in the current. I feel I have a pretty good heartbeat on swg culture(s).
I’ve been reading this series of posting over the last week. Obviously the majority of the comments support Cringely’s data to a certain degree. As well there are a few IBMr’s here, likely in upper management, or likely in the swg that feel this information is wrong or that Cringely has in some way got it out for the company. Yes, IBM is following suit like many other companies with outsourcing, fanatical cost controls, EPS for the company mantra, etc, etc.
I can only state facts that I have been witness to and have seen in the 10 years that I have been here. 2002 – 2006 were great years to work in IBM swg. Raises for pbc 2 workers were 3-4%, 2+ workers 4-6% and 1 workers 7-11%. Bonuses were on the same scale too. I was typically a 1 or 2+ worker and my average bonus during those years was 6-9%.
Years 2007-2012 have been some of the toughest years in my career, working 50-60 hours, no career growth/advancement oppt, no training, no ability to move. Pbc 2 workers get no raise, pbc 2+ get 2-4%, pbc 1 gets 3-5%. Bonus for a 2 worker is 1-2%, 2+ is 2-4% and 1 is 3-5%.
Here is the good part of IBM as I see it:
This is just the realities of IBM – there are still some good things about it for folks that are family focused or like lots of vacation time – who doesn’t?
Here is the bad part of IBM as I see it.
1. One of the points that Cringely has missed is what do you think happens to a company that is comprised of many many companies through acquisition? Every company has its own culture and way of doing things. Having worked in a few parts of the company, I can tell you that what I have seen is it is almost near impossible for a company with many many subclutures to work cohesively with the same goals in mind. An acquisition that is 2 years old has culture completely different than an acquisition that is 7 years old, or one that is 5 years old. Each culture assimilates the “IBM way” differently and thus is completely incapable of working as a cohesive team with other teams. Yet our products are sold as giant bundles or packages, each produced in a totally different way, with their own set of problems their own chain of command and their own level of quality. How does this affect the customer?
2. IBM is NOT interested in creating the best product for the customer. Let me explain. In years 2002-2006 I was getting 5-10% bonuses and raises. This was very motivating as I knew if I busted my ass, did the highest quality work possible I could really make some decent money. During years 2007-2012, my skillset did not change and in fact grew. I did not get dumber. I did not forget everything I learned in the 10 previous years of my career. And, I did not work less hard..in fact I am being asked to work harder and longer now more than ever before in my life. Back in the 2002-2006 era, I believe the pbc curve( the amount of folks that could get each rating) was something like 10% 1 pbc could be given, 20% 2+’s could be given, the rest 2′s and a small amount, like 3% pbc 3′s were given. Now, that curve has changed drastically. From what I can tell( i have several manager friends that have told me these numbers), about 2% of the workers can get 1 pbc, about 4% can get 2+, about 70% will get 2′s and about…15% will get 3′s(you get a 3, you are gone). Again, the payout for a 1 is at best a 3-5% raise and likewise bonus. A 2+ is 2-4% with likewise bonus, and a 2 gets no raise with a 1-2% bonus. IBM has intentionally removed almost all incentive for folks to do their best work. In the last 6 months, I have cut the amount of hours I am willing to work to no more than 45 and I honestly don’t really care about the quality of my work, other than to not negatively affect my peers. How can this structure create the best products or even slightly above average products?
3. The 95% rule for India. India, is much like the US during the dot com boom. change jobs every 6 months to 2 years, learn something in one job, move to the next, learn something, move to the next etc. This has created what I call the 95% rule – 95% of the workers do not have the skills, mentality and ability to do the job. They can't, there is no way to master something and become highly productive when you move jobs that often. The folks that say it takes 8 indians to do the job of 1 skilled, long time US employee is actually WRONG! It cant be done – under the current culture it is physical impossibility for anyone to master anything in 6 months to 1 year. What does this mean for IBM products and services.
4. There is no where to go. Ok Mako, on your previous comment above lets examine that. I think I can show how that number is not real. IBM grows real head count in the US only 2 ways, via acquisitions or recent college grads via the big blue program. I know they occasionally do some one off’s here and there for specialized positions, but in 10 years I have only seen 1 person hire off the street. The current policies, at least in many parts of the swg is that an employee is no longer able to transfer from one business unit to the next. This was one of the best perks about IBM before 2009. Also, if they were to find another position in their business unit, the current unit they are in can and does change their policy anytime they want and claim head count is too low and we cannot let folks leave. By the way, these policies apply to engineers only, not to management…I have seen a handfull of folks transfer departments in the last 5 years, I know about 20 who have attempted but have been blocked from transferring. This is real data, not just made up shit. So, how would IBM fullfill those 2100 position? they dont hire off the street, folks cant transfer into them and I can tell you they aint hiring 2000 new college grads. That number, is a bullshit number. Those are not real jobs. The current policy allows job openings to stay open for about 2-3 weeks, maybe a slightly longer if lucky before they get closed. A manager couldn’t even complete the paperwork needed to add a new hire in that amount of time, let alone find someone. Those jobs are not real and if you believe they are, you are smoking some really bad weed.
5. Its all about the executive. Here is a fun one for you. IBM has been pushing working at home, telecommuting and flexible work schedule for years now and it has been one of the great benefits of the company. Now, there is a part of IBM called Real Estate services (something like that, i can never remember as they change their name often) and this part of IBM is quite powerful. Many many executives reside there. Over the last few years folks have been working at home in large numbers, some for legit reasons, some just cause they don't want to be around poor morale in the company. At the beginning of this year, IBM corporate sent out email to everyone(I heard everyone, but that may not be true)in the swg that they want more folks back in the office and they mandated that people need to be in at least 4 days a week. Team building was the mantra. Only through 3rd line approval could you work more than one day a week at home. Many folks questioned the real purpose behind this as almost every team in the swg has folks all over the world working in it. As word started getting around, I got pretty substantial information from several different managers in several different business units of the real reason. Apparently, the real estate services executives bonuses are primarliy based upon office utilization rates. When rates are up, their bonuses go up, when they go down, bonuses go down. Utilization rates were way down…as we were being told for years to bring them down. Now we are forced back in the office to satisfy those bonuses. Using more energy, consuming more gas, team building by using instant messaging, email and phone calls from the office, instead of from my house. Smarter Planet….huh?
5. Quick look at the numbers:
Basic math here folks:
US number in 2007 = ~130k.
US number in 2012 = ~90k.
How many aquisitions between 2007-2012? maybe 20-30 or more….
So they’ve cut 40k right off the top in 5 years, plus how many more out of the aquisitions between then and now…..???
OH and yes…I AM looking for a new job and have been getting regular emails from hr folks and recruiters.
Same story, left SWG after 11 years – easier to get another job than change the department.
Great points and I have seen the same things and facts are spot on! Though a bit lengthy your points are well stated!
And….I only see Smarter Planet in the mktg messages to customers but not in the operational aspects of the company – they do not live by what they preach!
I’ve read a lot of intelligent and less than intelligent banter here. What is largely missing is a discussion of today’s market place. Too much is bought simply on price – the mantra seems to be “negotiate it down” and manage it after the contract signing. Customers need to wake up, too. You GET WHAT YOU PAY FOR. That said, IBM does need to thin out executive ranks by 3 to 4 levels and rid itself of that expense and the useless oversight activities that go with it. Palmisano admitted as much some years back but never addressed it – the reason this share holder has consistently voted against his retention for years. Further, there are too many people who can stop a proposal in the name of assurance. Those processes need streamlining and elimination along with the people doing them. Net is my advice to Rometty – (1) improve delivery capabilities and staff, (2) let the sales force sell and do so with some risk acceptance, (3) finance it all through the reduction in executive and process/assurance staff. That is a recipe for success and return to growth.
This is an amazingly accurate blog, and the comments are also fascinating to read.
My comments are as follows:
– This is the best articulation to the problems within IBM Services business….why the problem with the execution model as well….Sales / Marketing (and Finance) drives EVERYTHING. Delivery is not fully considered, not fully heard, and quite frankly not understood well by the decision makers.
- Building company value (some of which is measured by EPS) is not the problem. It’s HOW IBM is doing this. ALL being done by squeezing the tomato (cost) tighter and tigher. Internal Process improvements are minimal – even going backwards. Cost, cost, cost focus – but no focus on doing things better. Internally, our systems suck. Archaic processes which are BEGGING to be improved, but don’t. Lack of automation tools which integrate well, which could drive efficiencies and even support a higher resource cost model.
- We talk Delivery excellence and Project Management, but it’s all optics. Systems aren’t in place to properly execute. And good resources leaving every week who at least have the expertise and background needed to do execute and manage well.
- Human Resource Management in Professional Services business – where your product is very much your people …..well, the blog and comments say it all. Absolutely mind-boggling how the strategy can be viewed as a successful formula longer term.
- HOW IBM is treating people is unconscious. No soul left.
Wow, have we not heard this story over and over again.
Why are you quoting 15-year old Steve Jobs comments about a company that almost died under John Akers right before those comments were made? It is no longer relevant. The company is vastly different today. Would you have preferred the alternative of having it go bankrupt and disappear back then?
About 35% of current revenues come from sales within the US. Those sales are not growing as fast as non-US sales. Where should the workforce come from?
Are you implying that the workforce in Singapore, Taiwan, or Shanghai is less educated, aggressive, or nimble than the workforce in Endicott NY, Rochester MN, or Burlington VT?
Get a clue. IBM started as a US company but today is a multinational doing vast amounts of business around the world, employing almost half a million around the world, and owned by stockholders around the world.
BTW, there are no plans to cut US workforce by 78% in the next 3 years. I’m open to any enforceable wager on that one.
I hate to agree with this, but it’s true. My husband’s job just transitioned to the customer of the account he was working on. They’re pulling the function IBM is handling back in house because the work which is mostly being done off shore is taking longer, costing more, and of such poor quality that they’ve had enough. They’re pulling the jobs in house and taking IBM’s skilled on shore workforce with them. . . or what’s left of them.
Wow, I’ve never read anything so true in print. This is my last week with IBM after 7 years in GBS, moving on to greener pastures, thankfully. In every internal conversation I have with my colleagues we express the same disbelief and sadness as written in this article. I have nothing to add, other than
1) this article is absolutely true, our customers and the US IBMers left are really losing here, and
2) I wake up every day in disbelief that this story has not been reported in the main stream media, it’s really not a secret…
One of the many ironies you bring out in your article is your statement:
“IBM seems to believe it is cheaper to replace a skilled worker with two or three unskilled workers to do the same job. That is like hiring nine women to make a baby in one month.”
Did you know that the nine-women-making-a-baby-in-one-month analogy was created by Fred Brooks in his seminal book “The Mythical Man-Month”, written about IBM development in the 1960s?
They never learned.
Most companies [think] that employee IBM have the best training programs in the world. Unfortunately, they are for training Indian nationals. I assume the higher-ups are sold on how much money they can save but it never materializes. It`s a shame that so many people who dedicated themselves to the company are made to train thier Indian replacements as a condition of severance.
I know several IBM employees who serve customers. IBM is #1 unethical company. IBM Chairman, Sr Executives, HR People, Appeal Department Directors are lairs and they DO NOT HAVE ANY integrity. IBM Business Conduct Guidelines are total joke. IBM Counselor force all employees to certify BCG; on the other side, if you go Open Door or Report any unethical activities of IBM Management, IBM Chairman and IBM Appeal Department will retaliate against you. IBM Sr. Management and HR Partners have no values or honesty. Please encourage All Students, Customers, and Government to boycott IBM. IBM employs many BCG Violators. You violate BCG and solicit >$30k Entertainment from suppliers, you will be promoted. If you report this to IBM Chairman, IBM Chairman, Sam will send Appeal Department Director to terminate your employment. So, join the club and violate IBM BCG; you will protected by IBM Sr. Management and IBM HR People.
Yes fully agree. I have 15 years of experience at IBM. IBM BCG is total joke. IBM PBC Process is total Joke. IBM does PBC Rating in October and ignores your performance and customer feedback. It does not matter who you do for IBM customers. Your PBC will be decided by dis-honest your manager. HR People are total lairs. If go Open Door and complain about your PBC, Appeal Department Case Manager will work with you to terminate your job systematically. Appeal Department Director is a Job Terminator of IBM Chairman. IBM is not different than a Dictatorship. IBM cheat government and customers all over the world.
I think the replies here from the pro-ibm , pro corporate and governmental greed crowd are hilarious. The IBM story is important, not for IBM really, but for this country. There are many who still believe in the ‘american dream’ Well it’s over, and it’s not over because of anyone in India or anywhere else overseas. It’s because of our own politicians( I always wondered what King George the 1st meant by ‘new world order’) and our own greedy – greedy beyond belief – CEOs , and ‘share holders’ they dont share a goddamn thing. they just want their money…
If middle america was to wake up and see IBM for what it has become, they ‘d see this country for what it has become. The younger guys at IBM get real. You’d like to think your special . You’re not. You’re a number. They don’t CARE about you. They don’t CARE how hard you work. They don’t CARE how smart you are.
They care about their stock price and their bonuses and the money they take as they walk out the door.
It’s like these middle class republicans – signing up for their own demise. You aren’t going to be rich like them – ever. They are playing you. Wake up.
I’ve worked in IT for over 30 years. , and I won’t tell you where I work now, but I can tell you we’ve offshored some work and as someone who talks directly to our customers every day, THEY DO NOT LIKE IT.I m tech support and when I call them and hear my voice, many have said to me because their old and cranky like me – thank god your american. they aren’t a 30 year old kiss ass afraid to say the truth.
The problem for IBM is if they don’t offshore the work , someone else will.
The problem for us as a country is that we are believing this constant bullshit about how government and regulations are bad. They are not.
If there were not rules, how would that hockey game you’re watching tonight be for ya? it would be a brawl. there would be no
Rules exist for reason, and it’s time for us to stop believing assholes like Romney who get rich off other’s misery.
Demand your government represent you.
The pro ibm comments here make me sick. we aren’t that stupid anymore.
Take your PR HR horseshit and stuff it up your ass where it belongs. People who work in those departments haven’t got a fucking clue about how anything real works. I had one of those types call me up once to walk her thru using ftp.
I was like are you fucking kidding me? no one ever taught me, all I had to know was the three letters and I learned it myself.
but that’s the level of brainpower that we have in positions of power in this country
the smart people never speak up. we just keep our heads down doing our work.
it’s time to speak up and i’m glad mr cringely did.
“I feel your pain”. I doubt that a few more “Rules” will solve anything. Do you suppose the “rule makers” are less greedy than those subjected to the rules?
As a current IBMer I can tell you there is no loyalty to employees who care about the co. Take IBM in Brazil for example. The company been trying to build a DB2 technical support team for 3 years and failed. However, the company still want to peruse this venture and in the process neglecting its DB2 support centers in north America where many good performers left. And of course IBM is not hiring any good technical people in NA. People on the team are suffering and upper management has no clue. They are not focused on the quality of support anymore but how much they can save by outsourcing the jobs to under performers.
IBM is tightening the noose. Many of those of us on the IGS Global Account are being forced to IGS commercial travel jobs – could be anywhere in the US. If we refuse, we have been told we will be terminated without severance. The code name for this is “Nautilus Program”.
There is life after IBM. After 21 years of service I left the corporation at age 55. I was offered an executive position in the financial services sector at DOUBLE the salary IBM was paying me. I accepted a three year contract and, frankly, it was the best move I ever made. I suddenly found myself in a world where my experience and skills were respected and valued and, most importantly, where I never had to punch a time clock again – I was in GBS where the ONLY measure of worth was billable utilization. Never underestimate the value of the skills that IBM has given you. You are a seriously marketable commodity. Cut that blue umbilicus and join the real world. You’ll be surprised by how good life outside IBM is.
Encouraging. IBM has become such an awful place to work, I have to believe it can only get better outside of here.
Not true, just because IBM says that certian jobs must remain in the U.S. based on Gov’t contracts, doesn’t mean that it is. I worked for IBM 12 Years and ALL Software and Hardware have been moved offshore. The biggest was the State of Texas. The Mainframe systems Security Software for the state of Texas systems management is U.S based, but the actual Software installation and maintenance is done in India or maybe by now is done in either Brazil or Argentina. So I wouldn’t put much faith in what Big Blue is telling you. Hell, IBM Management always told us to Blame the Customer for any issue so that IBM doesn’t get penalized financially. Not what I was taught where the customer comes first and is always right. I.B.M. where Idiots Become Management…….
So many comments on a small article in which I couldn’t find one single statement to be untrue… Says something, doesn’t it…?? The IBMers knowing my nickname will immediately know what I mean… Another sad ending…
I worked for IBM for several years. In those years, I saw a tremendous amount of attrition. Why? Unfair bonus structure. Depressing work culture. Non-cohesive selling teams. Penny pinching so much so, they do not reimburse for lunch at a client site when you are working 12 hours a day…ridiculous! Management layers are insane…too many! I spent more time (a lot of it) filling out and listening to diversification trainings and webinars than I did selling product and improving my product knowledge. Management are glorified administrators…rubber stamping expense reports and verifying their subordinates completed nonsensical virtual training sessions. The culture is dog-eat-dog and you are simply a serial #…that is it!
Just look at the lost outsourcing contracts recently…..Indiana, Texas, Disney, AstraZeneca, etc. These people have seen the light. IBM makes promises that they do not keep in these contracts. They ship work and jobs overseas to people that are not qualified to do the work, and US jobs are terminated. And the service to the client suffers. The trend will continue and more outsourcing agreements will terminate. The Kaiser Permanente contract will be next.
When will big corporations learn that people working for IBM on these contracts will never work as hard for them as the people they laid off on their own payroll did.
I spent 13 years at IBM, and that was far too long. What a sad mess. Sack up and leave, guys, you’ll thank yourselves endlessly. There’s a whole world outside and it’s kinda nice.
Good post. I learn something new and challenging on sites I stumbleupon everyday. It will always be interesting to read through articles from other authors and use a little something from their web sites.
Quality articles or reviews is the secret to attract the visitors to pay a visit the web site, that’s what this website is providing.
I think your prediction is a bit late. It’s already happened. Contact one of their Help desks and you will get someone named David from India or the Phillipines. These people are told and trained to use American names and speak like Americans. Seriously FolKs, All of the work that has been outsourced to them, such as Equifax, GE, Experion, and one of the major natural Gas Companies’ major Gas line structures in the U.S.A. are now in those countries hands. Just think of it, all of your Personal Information, SOCIAL SECURITY numbers, addresses, Financial information, even your kids info are in the hands where terrorists thrive for that information. BTW, I just stumbled across a NY TIMES best seller, IBM and the HOLOCAUST ‘ The Strategic Alliance Between Nazi Germany and America’s Most Powerful Corporation’ by Edwin Black.
in the past year IBM have lost and keep losing more customers, directly due to there cheapness. The problem lies in the cheapand unrialble outsourcing.
You should be a part of a contest for one of the greatest sites on the net.
I will recommend this blog!
I disagree with the author, last 5 years were tough for almost all companies and it not fair to compare it with apple or google. And regarding EPS projection of 20$ by 2015, they are going to do it with a combination of increasing EARNINGS and decreasing traded shares in market by going for a BUYBACK, so obviously EPS is going to increase. And its not entirely correct that Jobs in US are going to be lost.
We are all systematically being downsized via inflation and stagnant wages. Buying power is shrinking. Offshoring by companies
like IBM is a symptom of a global malaise. The 3rd world is the new normal. After Roadmap 2015 there will only be 2 classes: the
wealthy minority and the rest of us struggling worker bees.
Having worked for IBM in India, I have tons of internal material which highlights the fraud going on within IBM in India. BCG violations are going viral in that country. The legal department team of IBM India outsources work to their relatives, the top management team scams millions to line their own pockets, the talent hired is so below par it is a joke – the list goes on.
Of course the ‘ivory tower’ in Armonk is aware, as it was escalated to them. As a result, the India MD Shanker Annaswamy was recently offloaded for another as ‘competent’ manager. The entire organization lacks the ethics required to be a a sustainable business model. Maybe that will be Palmisano & Rometti’s legacy.
In a move apparently designed to quell fears about widespread outsourcing IBM has established a 25 million worker retraining fund. Samuel Palmisano announced the fund at the company's annual IBM Partners World event in Las Vegas. Interestingly enough, Palmisano defended outsourcing, citing the need to improve quality of life and standards of living in countries with still-developing economies. The fund, dubbed the Human Capital Alliance, will be made available to IBM workers whose current positions or skill-sets are being outsourced to such places as India, Pakistan and China. IBM said that for the next two years, it will focus on training workers in areas where it sees the most demand, but its unclear where the demand might be. While more and more software corporations say they must take advantage of outsourcing opportunities if they are to compete and stay profitable, U.S. programmers worry that their the jobs being exported and that the trend is for more and more better-paying jobs moving oversees.
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Last modified: November 27, 2017