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Switching from hotmail.com to live.com for many converted pretty reliable Microsoft service into something about this people usually say "this "stupid Microsoft". Looks like "King of complexity" as I used to call Microsoft overestimated its capabilities and broke its neck.
Complexity with all those redirection and other tricks make game of chance.
First of all live.com is not a regular domain but an alias. In my case login.live.net it is resolved to login.live.com.nsatc.net
Pinging login.live.com.nsatc.net [18.104.22.168] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Ping statistics for 22.214.171.124: Packets: Sent = 3, Received = 0, Lost = 3 (100% loss), Control-C
Filamer_S, Forum Moderator
I understand that you are unable to access the account after the upgrade to Outlook.com. I'll do my best to assist you on this issue.
For starters, please provide us the steps that you mentioned so we can determine what other actions should we take to resolve your issue. In addition, I need you ask her to sign-in with the affected account via https://status.live.comto check if there are issues within Outlook.com that might have caused this issue.
It would be great if you can test the account on other supported browsers for Outlook.com and on other computers to check if the issue will persist.
If you have downloaded an add-on that is not compatible with Outlook.com page, it might have caused the issue. In this case, it would be advisable to disable the add-ons and try reloading the page. To do this, you may need to contact the respective support group of the browser you're using for assistance.
Also, there are computer related cases where the firewall, pop-up blocker, and anti-virus software are the cause of the issue. To verify if they are not preventing the page from loading correctly or responding to commands, I need you to add the following Microsoft pages: bing.com, hotmail.com, outlook.com, live.com, and msn.com, to the list of safe domains for your firewall, pop-up blocker, and antivirus software. To learn how to do this, refer to the documentation of those security tools for instructions.If the above steps did not work, please help us isolate the possible cause of this issue by answering the questions below:
- Does the same issue happen when you access the account on other computers or other browsers?
- Did you make any recent changes in your Microsoft account?
- Are there any error messages? If yes, what is the complete error message?
I'd like to ask for the affected email address so we can start an investigation on our end. I created a private message tab where you can post it. You should see a red link above your post after signing in to this page. Only you and the moderators will have access to that private message so you need not to worry about your account's security.
Your cooperation and prompt response on this matter will be highly appreciated. I'll look forward for your reply
Microsoft Forum Moderator
|If you are unable to sign into your Outlook.com account, we recommend you follow the steps below as one of these steps may help you get access to your account or tell you about a temporary server issue.|
Found this helpful 142
AnswerShikha_G replied on Microsoft Forum Moderator
1. Check the status of the service on https://status.live.com . Note: you must sign in on the site to see the exact status of the server your account may be located on.
2. Reset your password: You need to reset your password for the security of your account at https://account.live.com/password/reset. You may also try signing in from another computer, try signing into another service and check your firewall and antivirus program settings. To learn more visit: Outlook.com: Forgotten password or other sign-in problems.
3. Validate your account using your mobile phone: Outlook.com is committed to spam protection. Our anti-spam systems may place a variety of restrictions on accounts; one of them is blocking users from sending emails. If you receive an error message that your account is blocked from sending messages, you can resolve the problem by verifying your account with a mobile number at https://sms.live.com. You can refer this article: Verify your Outlook.com account.
|4. Account blocked errors: If you're
getting a specific error message such as your account is temporarily blocked or there is
some unusual activity in your account, refer to
How can I get rid of temporary account blocked and other errors in
Outlook.com? Follow the link specific to your issue/ error, and submit your
account for investigation by following the link
5. Possible browser issues: Log-in issue may also occur due to a browser problem. We suggest that you upgrade to the latest version of your browser. You can refer to these links for information about the best browser that you can use for your account; Best browser for Outlook.com. You can also optimize your browser by following the steps provided on this article: Optimize Internet Explorer . If you have not updated Silverlight, we recommend that you install the updated version of Silverlight, please visit 'Get Microsoft Silverlight' for instructions.
For other questions, you may visit, Frequently Asked Questions for Outlook.com for Outlook.com.
If none of the above and the resources provided help in solving your issue, please ask a question in Outlook.com community full details of your issue.
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